Senior Manager, Community Engagement

Fidelity • Jersey City, NJ

9h

About The Position

The Senior Manager, Community Engagement is part of Fidelity’s Community and Engagement Center of Excellence, a small, high-performing team with shared ownership of strategy and day-to-day execution. The role is responsible for planning, executing, and ensuring the success of community initiatives that deepen member engagement, strengthen community health, and provide data and insights to support ongoing improvements to member and client programs and content.

The position supports Fidelity Institutional client segments and communities, integrating peer-to-peer opportunities into client events and developing programs that create value for members. The role also maintains community platform health, measures community and program performance, and reports insights and outcomes to executives. It is part of a collaborative event marketing team within Fidelity Institutional and Asset Management marketing, which serves institutional investors and financial intermediaries and develops event experiences aligned with business goals.

Requirements

• At least 8 years of experience in community management, program management, member engagement, customer or community experience, association management, or a related field.
• Experience in program development, content development, event planning, content coordination, or marketing.
• Ability to build trust and credibility across stakeholders and foster teamwork and shared accountability.
• Ability to support multiple projects simultaneously with strong motivation and organization.
• Strong collaboration skills and ability to work with partners throughout all stages of event planning.
• Customer-first mindset focused on solving customer needs throughout the event lifecycle.
• Bachelor’s degree in a relevant field of study.
• Proven ability to lead cross-functional initiatives and influence outcomes across multiple stakeholders.
• Must not require immigration sponsorship from Fidelity.

Nice To Haves

• Salesforce and/or Salesforce Marketing Cloud experience.
• Experience managing a community platform.

Responsibilities

• Oversee programming plans across Fidelity Institutional client segments and communities, ensuring a consistent approach to incorporating peer-to-peer opportunities into client events.
• Lead development and execution of community engagement strategies that increase participation, drive peer-to-peer engagement, and create value for members.
• Develop and manage community programs, events, research initiatives, member cohorts, and member committees.
• Monitor and analyze community engagement metrics and KPIs to assess performance and identify growth opportunities.
• Oversee community platform health, including content management and discussion moderation, and translate member conversations into useful business insights.
• Contribute to quarterly scorecards and reporting that deliver executive-level insights on community impact and outcomes.
• Build frameworks to measure program effectiveness, engagement trends, and member outcomes.
• Establish and maintain community governance processes, operating procedures, and best practices for scalable community operations.
• Monitor industry trends and emerging community management practices to drive innovation.

Benefits

• Comprehensive health care coverage.
• Emotional well-being support.
• Market-leading retirement benefits.
• Generous paid time off.
• Parental leave.
• Charitable giving employee match program.
• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior