Senior Engagement Manager

Blitzy•Cambridge, MA

2d•$115,000 - $190,000

About The Position

Blitzy is a Cambridge, Massachusetts-based AI software development platform company building technology to autonomously execute software development work for enterprise customers. The Senior Engagement Manager manages and delivers professional services engagements and serves as a liaison between the services and sales organizations. The role ensures customer projects are executed smoothly, with clear communication and alignment among internal stakeholders. The Engagement Manager helps customers realize value from Blitzy’s AI-native software development platform by positioning, preparing, delivering, and following up on professional services and training engagements. This strategic, cross-functional role partners closely with Sales, Solutions Architecture, FDE, and Product teams on campaigns, programs, and content.

Requirements

At least 5 years delivering technical programs or professional services engagements, ideally at a consultancy, systems integrator, or software/cloud vendor.
Comfort with software delivery details, including architecture, environments, CI/CD, security, and governance reviews.
Track record managing engagements using both agile and waterfall models while keeping process practical.
Ability to build credibility with engineering leaders and senior stakeholders, lead discussions, communicate difficult information, and maintain relationships.
Practical experience with AI coding agents and AI-native development tools, or clear evidence of quickly learning new technology.
Clear written and verbal communication, including producing trustworthy status updates and actionable plans.

Nice To Haves

Hands-on experience as an engineer or technical project manager.
Experience introducing a new category of tooling into a large enterprise.
Background scaling delivery practices at an early-stage company.

Responsibilities

Manage several concurrent customer engagements end to end, including kickoff, delivery planning, milestones, status cadence, and handoff to steady-state adoption.
Develop engagement plans collaboratively with customers, covering scope, sequencing, success measures, and responsibilities on both sides.
Maintain realistic scope, timelines, and resourcing; identify slippage early and recommend responses.
Partner with Sales from the initial scoping conversation to align what is sold with what is delivered.
Run enablement sessions, address customer concerns, and help expand adoption beyond pilot teams.
Track and report customer-relevant outcomes and turn successful outcomes into references and case studies.
Provide Product and FDE teams with feedback on delivery patterns, friction, and feature gaps.