Community Manager

Melanin Money•Dallas, TX

19d•$60,000 - $70,000•Remote

About The Position

Melanin Money is seeking a Member Engagement Manager to create and maintain a vibrant, welcoming, and highly engaged online membership community. The role oversees day-to-day member experience across community platforms, develops engagement strategies, facilitates meaningful connections, and creates opportunities for members to celebrate milestones and learn from one another. It combines relationship building, content planning, community programming, and data-driven engagement strategies. The manager works with the Client Experience, Marketing, and Financial Advisory teams to support members throughout their journey. The position focuses on engaging existing community members, strengthening relationships, and supporting long-term membership retention rather than traditional social media management. The role is fully remote in the United States, with a schedule of 9:00 AM–6:00 PM ET, 40 hours per week, and approximately 3–5 trips annually for company events and community experiences.

Requirements

At least 2 years of experience in community management, membership engagement, customer engagement, or a related role.
Experience managing online communities, membership programs, or digital engagement platforms.
Excellent written and verbal communication skills.
Strong relationship-building skills and enthusiasm for connecting with people.
Experience planning engagement activities, virtual events, or community programming.
Strong organizational skills and ability to manage multiple initiatives and deadlines.
Ability to interpret engagement metrics and use data to improve the member experience.
Comfort working independently in a remote environment.
Ability to travel approximately 3–5 times per year and occasionally support evening events.

Nice To Haves

Experience using Circle or similar online community platforms.
Familiarity with HubSpot, Canva, ClickUp, or comparable tools.
Experience working with paid membership programs, coaching communities, or educational platforms.
Experience supporting membership retention or re-engagement initiatives.
Interest in financial education, wealth building, and personal development.

Responsibilities

Manage daily engagement across online membership communities, including welcoming new members, answering questions, and facilitating discussions.
Build relationships with members and foster an inclusive, supportive community environment.
Develop strategies to increase member participation, interaction, and satisfaction.
Monitor community conversations, uphold community guidelines, and maintain a positive member experience.
Identify opportunities to reconnect with inactive or disengaged members.
Develop and maintain a community engagement calendar with discussion topics, educational resources, member spotlights, and interactive activities.
Create written content that encourages participation and supports members' financial journeys.
Coordinate virtual community experiences, including live discussions, Q&A sessions, challenges, and member events.
Develop recognition initiatives that celebrate member accomplishments and encourage participation.
Manage community rewards, milestones, and gamification initiatives.
Help members navigate membership programs and understand available resources and opportunities.
Identify engagement trends and opportunities to improve the membership experience.
Collaborate with internal teams to address member concerns and support retention initiatives.
Encourage peer-to-peer connections, networking, and accountability among members.
Identify and share member success stories, testimonials, and feedback.
Support planning and execution of virtual and in-person community events.
Coordinate regional member meetups and opportunities for members to connect.
Help create member experiences at company events, retreats, and community activations.
Monitor community engagement metrics, participation trends, and member feedback.
Prepare monthly reports on community activity, member insights, and improvement opportunities.
Recommend and implement initiatives to strengthen engagement, satisfaction, and retention.
Collaborate with cross-functional teams to continuously improve the member experience.