Family & Community Engagement Manager (3103)

Lutheran Services Florida • West Palm Beach, FL

9d

About The Position

The Family & Community Engagement Manager is responsible for federal requirements related to Family, Parent, and Community Engagement and oversees Family Partnership Agreements and parent involvement for families. The role leads parent involvement, male involvement activities, family support services, case management, transition services, and partnerships with community agencies. It leads outcomes and accountability by supervising Family Engagement staff, services, and programming, oversees enrollment, recruitment, selection, eligibility, and attendance (ERSEA) activities, and participates in Head Start/Early Head Start quality assurance efforts.

The manager oversees parent involvement programming, staff development and supervision, service-area budgets, reporting, contracts, enrollment systems, eligibility confirmation, and ERSEA planning. The position collaborates with early childhood and quality assurance teams and community partners, serves on relevant advisory boards, and helps ensure program services and operations comply with applicable agency, federal, and state requirements.

Requirements

• Bachelor’s degree from an accredited college or university in Early Childhood Development, Social Work, Human Services, Public Administration, or Public Health.
• Must be at least 21 years of age.
• Five years of relevant experience working with children and families, including three years of staff supervisory experience.
• Knowledge of Head Start/Early Head Start performance standards.
• Math skills to calculate figures and amounts such as discounts, percentages, and overtime.
• Computer skills to produce and interpret graphs, charts, spreadsheets, and other mathematical reports.
• Ability to define problems, collect data, establish facts, draw valid conclusions, make recommendations, and develop implementation strategies.
• Ability to communicate effectively verbally and in writing.
• Ability to interpret agency, federal, and state laws pertaining to the program.
• Ability to speak before groups and lead employees and volunteers.
• Ability to plan and direct activities and write goals and objectives.
• Ability to direct the work of others.
• Exceptional organization skills and attention to detail, and ability to meet designated deadlines.
• Must demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population.
• Successful completion of a Level II background screening, local criminal record check, and drug screening before hiring.

Nice To Haves

• Master’s degree.
• Previous Head Start experience.
• Bilingual ability in English and Spanish or English and other languages present in the local area.

Responsibilities

• Manage parent involvement activities, including implementing a program for fathers and ensuring parent center activities take place throughout the agency.
• Supervise supervisors and lead Family and Community Engagement staff in developing partnerships with parents, engaging the community, and meeting ERSEA requirements.
• Prepare and present timely performance appraisals and professional development plans, and take corrective action as needed.
• Assist with development of the School Readiness Plan alongside key partners in the Early Childhood and Quality Assurance teams.
• Serve on Health, Disabilities, Family Services, and other community-related advisory boards to support the Head Start grantee.
• Supervise delivery of the Family Development Credential and additional credentialing for Family Engagement staff.
• Manage service-area budgets and ensure timely completion of reporting.
• Manage delivery of all services and associated contracts.
• Analyze community assessment information and facilitate planning to determine Head Start and Early Head Start design options, recruitment efforts, and enrollment guidelines.
• Provide input and solutions to develop or revise ERSEA systems, policies, and procedures; oversee and facilitate the ERSEA Committee.
• Evaluate, design, and monitor systems for processing enrollment applications, determining eligibility and selection criteria, and confirming eligibility for new and participating families.
• Attend workshops and meetings as deemed necessary by the Director of Comprehensive Services or Head Start Director.
• Attend required staff and parent meetings and activities.
• Maintain strict confidentiality regarding Head Start/Early Head Start children, families, and staff in accordance with established policies and procedures.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Telehealth with 24/7 online access to doctors.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays and one floating holiday.
• Generous paid time off policy starting at 16 working days per year; Head Start employees’ paid time off and holiday schedules may differ.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager