Family & Community Engagement Manager (3103)

Lutheran Services Florida • West Palm Beach, FL

8d

About The Position

The Family & Community Engagement Manager is responsible for federal requirements involving family, parent, and community engagement, including oversight of Family Partnership Agreements and parent involvement. The role leads family and community partnerships focused on parent involvement, male involvement activities, family support services, case management, transition services, and partnerships with community agencies. It oversees outcomes and accountability, Family Engagement staff, services and programming, and enrollment, recruitment, selection, eligibility, and attendance (ERSEA) activities. The manager also participates in Head Start/Early Head Start quality assurance efforts.

The manager oversees parent involvement activities, including father-focused programming and parent center activities; supervises staff and develops partnerships with parents and community organizations; and manages performance appraisals, professional development plans, and corrective action. The role contributes to the School Readiness Plan, serves on community advisory boards, oversees staff credentialing, manages service-area budgets, reporting, services, and contracts, and supports community assessment and program planning. It also develops and monitors ERSEA systems, policies, procedures, enrollment applications, eligibility determinations, selection criteria, and the ERSEA Committee.

The position requires maintaining confidentiality and attending required meetings, workshops, and activities. Candidates must demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the people served. A bachelor's degree in a specified field is required; a master's degree is preferred. Five years of relevant experience working with children and families, including three years of staff supervisory experience, is required. Candidates must be at least 21 and complete the required background and drug screenings before hiring.

Requirements

• Bachelor's degree from an accredited college or university in Early Childhood Development, Social Work, Human Services, Public Administration, or Public Health.
• Five years of relevant experience working with children and families, including three years of staff supervisory experience.
• Must be at least 21 years of age.
• Successful completion of a Level II background screening, local criminal record check, and drug screening before hiring.
• Knowledge of Head Start/Early Head Start performance standards.
• Math skills to calculate figures and amounts such as discounts, percentages, and overtime.
• Computer skills to produce and interpret graphs, charts, spreadsheets, and other mathematical reports.
• Ability to define problems, collect data, establish facts, draw valid conclusions, make recommendations, and develop implementation strategies.
• Ability to communicate effectively verbally and in writing.
• Ability to interpret agency, federal, and state laws pertaining to the program.
• Ability to speak before groups and lead employees and volunteers.
• Ability to plan and direct activities and write goals and objectives.
• Ability to direct the work of others.
• Exceptional organization skills and attention to detail, with the ability to meet designated deadlines.
• Must demonstrate sensitivity to the cultural and socioeconomic characteristics and needs of the service population.

Nice To Haves

• Master's degree.
• Previous Head Start experience.
• Bilingual ability in English and Spanish or English and other languages present in the local area.

Responsibilities

• Manage parent involvement activities, including implementing a program for fathers and ensuring parent center activities occur throughout the agency.
• Supervise supervisors and lead Family and Community Engagement staff in developing partnerships with parents, engaging the community, and meeting ERSEA requirements.
• Prepare and present performance appraisals and professional development plans on time, and take corrective action as needed.
• Assist key partners in the Early Childhood and Quality Assurance teams with developing the School Readiness Plan.
• Serve on Health, Disabilities, Family Services, and other community-related advisory boards to support the Head Start Grantee.
• Supervise delivery of the Family Development Credential and additional credentialing for Family Engagement staff.
• Manage service-area budgets and ensure timely completion of reporting.
• Manage the delivery of services and related contracts.
• Analyze community assessment information and facilitate planning to determine program design options, recruitment efforts, and enrollment guidelines for Head Start and Early Head Start.
• Provide input and solutions to develop or revise ERSEA systems, policies, and procedures.
• Oversee and facilitate the ERSEA Committee.
• Evaluate, design, and monitor systems for processing enrollment applications, including eligibility determinations and selection criteria.
• Confirm eligibility for new and participating families.
• Attend workshops and meetings as deemed necessary by the Director of Comprehensive Services or Head Start Director.
• Attend required staff and parent meetings and activities.
• Maintain strict confidentiality regarding Head Start/Early Head Start children, families, and staff in accordance with established policies and procedures.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Telehealth with 24/7 online access to doctors.
• Employee Assistance Program (EAP).
• Employer-paid life insurance equal to one times salary.
• 13 paid holidays and one floating holiday.
• Generous paid time off policy starting at 16 working days a year; Head Start employees' paid time off and holiday schedule may differ.
• 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager