Manager, Project Manager | Market Community Engagement Lead - Chicago (Central Region)

Capital One • Chicago, IL

1d

About The Position

Capital One is seeking a Market Community Engagement Lead to build trust-based relationships, deepen community impact, and amplify the company’s brand presence across the Chicago and Central Café footprint. The role serves as the primary on-the-ground market expert, identifying local community needs, delivering scalable in-Café and out-of-Café programming, and connecting enterprise-level community investments with local market experiences. Working within a centralized Signature Experiences engine, the lead partners with Café leadership, Retail Marketing, Community Impact & Investment (CII), and other internal strategy teams to make Cafés community hubs that promote brand awareness and financial well-being.

The position is based in the Chicago metropolitan area. The candidate must reside in or be willing to relocate to the area and be able to travel up to 50% regionally and nationally. The role manages local event budgets, vendor contracts, purchase orders, and invoices, and guides local event proposals through the Well Managed Risk Review process. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of project or process management experience.
• At least 2 years of business development or community engagement experience.
• Must reside in or be willing to relocate to the Chicago, Illinois metropolitan area.
• Ability to travel up to 50% regionally and nationally.

Nice To Haves

• 4 or more years of project, process, or event management experience.
• 5 or more years working in a customer-facing or community-centric environment, such as retail, hospitality, corporate responsibility, or nonprofit management.
• Experience navigating complex, matrixed stakeholder environments with cross-functional pod structures.
• Experience managing event budgets, vendor contracts, and compliance or risk protocols.

Responsibilities

• Develop neighborhood profiles and identify local insights to inform the centralized Market Programming design engine.
• Activate high-impact, repeatable experiences and localized campaigns across the Central footprint.
• Coordinate with Community Impact & Investment, Global Policy Affairs, and the Market Presidents Network to align local portfolios, track grant partnerships, and plan regional program amplification.
• Connect vetted nonprofit partners and grantees with Café programming and local events.
• Partner with Café Coaches, Market Executives, and Café teams; provide readiness planning and preparedness tools so Café Ambassadors can execute experiences.
• Consult on, review, and guide local event proposals through the Well Managed Risk Review process.
• Manage local event budgets, third-party vendor contracts, purchase orders, and invoices in accordance with corporate standards.
• Build trust-based relationships with local civic, business, and nonprofit organizations.
• Develop new strategic relationships and sponsorships in the market through brand storytelling.
• Feed hyper-local community insights to the Market Programming team to shape scalable, repeatable experiences.
• Localize national brand activations and product campaigns through in-Café and out-of-Café experiences.
• Deploy broad financial health offerings and targeted, localized community programs.
• Serve as a liaison for experiential programming execution.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager