Manager, Project Manager | Market Community Engagement Lead - Chicago (Central Region)
About The Position
Capital One is seeking a Market Community Engagement Lead to build trust-based relationships, deepen community impact, and amplify the brand across the Chicago and Central Café footprint. The role serves as the primary on-the-ground market expert, identifying local community needs, executing scalable programming in and outside Cafés, and connecting enterprise-level community investments with local market experiences. Within the centralized Signature Experiences engine, the lead partners with Café leadership, Retail Marketing, Community Impact & Investment, and other internal strategy teams to help transform Cafés into community hubs that build brand awareness and advance financial well-being. The position is based in the Chicago metropolitan area. The candidate must reside in or be willing to relocate to the area and be able to travel up to 50% regionally and nationally. The role manages event proposals, budgets, third-party vendor contracts, purchase orders, and invoices in accordance with corporate standards, and guides local events through the Well Managed Risk Review process.
Requirements
- Bachelor’s degree or military experience.
- At least 3 years of project or process management experience.
- At least 2 years of business development or community engagement experience.
- Must reside in or be willing to relocate to the Chicago, Illinois metropolitan area.
- Ability to travel up to 50% regionally and nationally.
Nice To Haves
- 4 or more years of project, process, or event management experience.
- 5 or more years working in a customer-facing or community-centric environment, such as retail, hospitality, corporate responsibility, or nonprofit management.
- Experience navigating complex, matrixed stakeholder environments with cross-functional pod structures.
- Experience managing event budgets, vendor contracts, and compliance or risk protocols.
Responsibilities
- Develop neighborhood profiles and identify local insights to inform centralized Market Programming design, and activate high-impact, repeatable experiences and localized campaigns across the Central footprint.
- Collaborate with Community Impact & Investment, Global Policy Affairs, and the Market Presidents Network to align local portfolios, track grant partnerships, and plan regional program amplification.
- Connect vetted nonprofit partners and grantees with Café programming and local events as the physical activation arm for community investments.
- Partner with Café Coaches, Market Executives, and Café teams to deliver Café readiness planning and preparedness tools for Café Ambassadors.
- Review and guide local event proposals through the Well Managed Risk Review process.
- Manage local event budgets, third-party vendor contracts, purchase orders, and invoices in compliance with corporate standards.
- Build relationships with local civic, business, and nonprofit organizations, and bring new strategic relationships and sponsorships to the market through brand storytelling.
- Feed hyper-local community insights to the Market Programming team to shape scalable, repeatable experiences.
- Localize national brand activations and product campaigns through structured in-Café and out-of-Café experiences.
- Deploy broad financial health offerings, such as Money & Life, alongside targeted, hyper-local community programs.
- Act as an experiential programming execution liaison.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
