Manager, Project Manager | Market Community Engagement Lead - Northeast

Capital One • Philadelphia, DC

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About The Position

Capital One is seeking a Market Community Engagement Lead to build trust-based relationships, deepen community impact, and amplify the brand across the Northeast footprint (VA, DC, MA, and PA). The role serves as the primary on-the-ground market expert, identifying local community needs, executing scalable in-Café and out-of-Café programming, and connecting enterprise-level community investments to local market experiences. Working within the centralized Signature Experiences engine, the lead partners with Café leadership, Retail Marketing, Community Impact & Investment, and internal strategy teams to make Cafés vibrant community hubs that build brand awareness and advance financial well-being.

The position requires residence in, or willingness to relocate to, the DC, VA, or PA metropolitan area, and travel of up to 50% regionally and nationally. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One will not sponsor new employment authorization or provide immigration-related support for this position.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of project or process management experience.
• At least 2 years of business development or community engagement experience.
• Must reside in or be willing to relocate to the DC, VA, or PA metropolitan area.
• Ability to travel up to 50% regionally and nationally.

Nice To Haves

• 4 or more years of project, process, or event management experience.
• 5 or more years working in a customer-facing or community-centric environment, such as retail, hospitality, corporate responsibility, or nonprofit management.
• Proven experience navigating complex, matrixed stakeholder environments with cross-functional pod structures.
• Experience managing event budgets, vendor contracts, and compliance or risk protocols.

Responsibilities

• Serve as the local market expert by developing neighborhood profiles and uncovering local insights for the centralized Market Programming design engine.
• Activate high-impact, repeatable experiences and localized campaigns across the Northeast footprint.
• Collaborate with Community Impact & Investment, Global Policy Affairs, and the Market Presidents Network to align local portfolios, track grant partnerships, and plan regional program amplification.
• Act as the physical activation arm for community investments and connect vetted nonprofit partners and grantees with Café programming and local events.
• Partner with Café Coaches, Market Executives, and Café teams; provide readiness planning and tools to prepare Café Ambassadors to execute experiences.
• Consult on, review, and shepherd local event proposals through the Well Managed Risk Review process.
• Manage local event budgets, third-party vendor contracts, purchase orders, and invoices in compliance with corporate standards.
• Build trust-based relationships with local civic, business, and nonprofit organizations.
• Develop new strategic relationships and sponsorships through brand storytelling.
• Feed hyper-local community insights to the Market Programming team to help shape scalable, repeatable experiences.
• Localize national brand activations and product campaigns through structured in-Café and out-of-Café experiences.
• Deploy broad financial health offerings, such as Money & Life, alongside targeted, localized community programs.
• Act as an experiential programming execution liaison.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager