Commercial Manager Jobs

About The Position

Requirements

• Minimum 10 years of commercial auto insurance experience, ideally with leadership responsibilities.
• Post-secondary education or equivalent practical experience
• Strong understanding of commercial auto insurance operations
• Proven leadership and relationship management skills.
• Excellent underwriting judgement and branch operations knowledge
• Ability to build strong internal and external relationships
• Strong organizational, analytical, and decision-making skills
• Experience with Management Information, including development and maintenance of pipelines, financial reports and performance reporting
• Operational acumen and tracking of performance metrics
• Excellent communication skills

Nice To Haves

• CIP/FCIP designation preferred
• Knowledge of competitor wordings and market appetite (an asset)
• You’re a developer of people. You elevate your team through meaningful coaching, mentorship, and a genuine investment in their growth.
• You maintain underwriting excellence while strengthening broker trust and loyalty.
• You simplify complexity. You cut through noise, streamline workflows, and create clarity for both underwriters and brokers.
• You lead with data and insight. You use analytics to guide decisions and drive consistent execution.
• You embrace continuous improvement. You look for better ways of working and champion efficiency, consistency, and high‑quality underwriting.
• You embody Aviva’s values. Care, Commitment, Community, and Confidence show up authentically in how you lead, communicate, and make decisions.

Responsibilities

• Lead, inspire and develop a team of underwriters through meaningful coaching, mentorship and technical guidance.
• Model and strengthen broker relationships, positioning Aviva as a market of choice for mutually profitable business.
• Own and execute the strategy for your assigned broker panel, influencing both premium growth and loss ratio performance.
• Communicate strategy clearly to your team and ensure alignment with the branch, Aviva Business and the Aviva Canada strategy.
• Represent Aviva Business in regular in- person and virtual meetings enhancing our market presence.
• Collaborate closely with Broker Distribution to advance strategic initiatives for Commercial Insurance.
• Drive operational efficiency, including monitoring workflow, ingestion of work, resource allocation and internal/external commitments.
• Drive operational efficiency through workflow oversight, resource allocation, and service level performance.
• Support complex underwriting decisions, including risk assessments and broker negotiations on pricing and terms.
• Manage team performance through goal setting, performance reviews, technical development, and performance management.
• Support governance, file review processes, and continuous improvement related to products, pricing, and technology.
• Foster a collaborative team culture and work closely with peers, senior specialists and the Head of Underwriting.
• Adopt a One Aviva mindset by partnering with internal stakeholders such as Claims, Operations, Billing and Head office underwriting.
• Champion continuous learning and remain engaged with the broader Aviva Business and Aviva Canada initiatives.

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model .
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health