Commercial Lines Account Manager

OVD Insurance•Sewickley, PA

3d•Hybrid

About The Position

The Commercial Lines Account Manager is primarily responsible for the ongoing management and retention of commercial clients, including new and renewal business. The role partners with Producers to support business development while maintaining high service standards. It manages client accounts and relationships, coordinates with carriers, secures suitable coverage and pricing, addresses service and policy issues, maintains account records, and supports renewals. The position also provides guidance to less experienced Account Managers and Account Coordinators.

Requirements

Three or more years of insurance account management experience.
Property & Casualty Insurance License required.
Ability to work onsite in a full-time or hybrid capacity, at management discretion.
Excellent interpersonal skills, including the ability to build trust and communicate warmly, approachably, and empathetically.
Knowledge of project management principles and the ability to operationalize organizational strategies.
Ability to think creatively and explore improved approaches to work, results, accuracy, and efficiency.
Very strong oral and written communication skills, including the ability to explain technical information to end users at all levels.
Intermediate to advanced Excel skills, including formula application and creation.
High-energy work ethic and ability to work independently while maintaining excellent customer relationships.
Ability to work collaboratively with others and without direct supervision.
Accuracy, accountability, clear written communication, customer orientation, and problem-solving ability.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Manage commercial accounts day to day, coordinating services, answering questions, and resolving problems.
Determine appropriate service support for new and existing clients; respond to client and carrier inquiries and maintain client relationships through proactive, ongoing contact.
Negotiate pricing and secure appropriate carrier coverage for new and renewal business based on client needs.
Nurture and maintain relationships with carrier product managers.
Work with the sales team to understand client and prospect needs, submit coverage specifications, and obtain quotes from potential carriers.
Research and resolve moderate and complex customer service issues, including coverage issues, audit issues, and billing discrepancies.
Maintain accounts and policies in EPIC; review policies and endorsements for accuracy and review contracts and special certificate requests for compliance and response to insureds.
Document all correspondence in the Agency Management System.
Maintain a partnership with the Producer by sharing pertinent account information and supporting new business development.
Ensure issued policies provide the coverage requested by insureds.
Communicate subjectivities and exclusions for new and renewal business and document coverage differences among quotes.
Use industry training to determine client needs, identify cross-selling opportunities, and address potential coverage gaps.
Stay current on carrier underwriting, appetite, and pricing trends and apply that knowledge in carrier negotiations.
Initiate the renewal process and, when appropriate, conduct renewal presentations with the Producer.
Provide guidance and mentorship to less experienced Account Managers and/or Account Coordinators.
Perform other duties and tasks required by the Company.