AREA MANAGER - COMMERCIAL

Ace Parking•San Francisco, CA

2d•$120,000 - $140,000

About The Position

The Area Manager oversees day-to-day parking operations and manages a team of parking attendants, providing guidance and support to ensure work meets established standards. The role includes staffing and personnel management, operational procedure development, cash-handling oversight, maintenance of parking facilities and equipment, and responsibility for safety and cleanliness. The manager monitors financial and operational performance, pursues profitability and revenue growth, and ensures customers receive exceptional service. The position also involves communication and coordination with staff, other departments, and property management, while fostering a supportive and professional team environment.

Requirements

Strong leadership skills.
Excellent organizational abilities.
Passion for providing high-quality parking services.

Responsibilities

Manage day-to-day parking operations and ensure adherence to established procedures and standards.
Plan personnel utilization; interview and select candidates; oversee policy compliance, training, supervision, performance reviews, and adherence to laws and regulations.
Develop and implement operational procedures to improve efficiency and customer service.
Oversee daily cash handling and submit accurate collection reports.
Manage and maintain parking equipment and facilities, including maintenance and damage control.
Recruit, hire, train, and schedule staff; provide performance feedback and conduct evaluations.
Promote professionalism, accountability, and exceptional customer service among team members.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Oversee facility upkeep, including gate arms, parking systems, booths, and signage, and maintain the cleanliness and appearance of the parking area.
Monitor revenue, expenses, labor costs, and other financial performance; implement cost controls while maintaining service quality.
Identify revenue growth opportunities through promotions, pricing strategies, or additional services; analyze financial data and optimize staffing and pricing structures.
Set and track performance metrics for operational efficiency, customer service, and financial performance, and meet or exceed performance targets.
Train and motivate staff to provide exceptional customer service; address customer inquiries, concerns, and complaints promptly and professionally.
Assess service quality through feedback and take corrective actions to improve it.
Foster clear communication within the team and with other departments; coordinate with property management and conduct regular staff meetings.
Create a positive, supportive team environment, encourage work-life balance, and offer opportunities for professional growth and development.