Area Manager - Commercial

Ace Careers Website•San Francisco, CA

About The Position

The Area Manager oversees day-to-day commercial parking operations and leads a team of parking attendants, providing guidance and support to ensure work meets established standards. The role includes managing staffing and performance, maintaining safe and well-kept parking facilities, monitoring financial results, improving operational efficiency, and ensuring excellent service for parking customers and clients. The Area Manager promotes clear communication and a positive, supportive team environment, coordinates with property management, and supports team members’ professional development and work-life balance. ACE Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applications from protected veterans, individuals with disabilities, women, and minorities.

Requirements

Strong leadership skills.
Excellent organizational abilities.
Passion for providing high-quality parking services.

Responsibilities

Manage daily operations and ensure compliance with established procedures, standards, policies, and applicable laws and regulations.
Plan personnel utilization; interview and select candidates; recruit, hire, train, and schedule staff; supervise staff; and oversee training and performance reviews.
Develop and implement procedures to improve operational efficiency and customer service.
Oversee cash handling and submit accurate collection reports.
Manage parking equipment and facilities, including maintenance and damage control; oversee gate arms, parking systems, booths, and signage.
Maintain a safe environment for employees and guests, including vehicle safety and traffic control.
Ensure the cleanliness and appearance of the parking area.
Provide regular performance feedback, conduct evaluations, and hold team members accountable for their responsibilities.
Promote professionalism, accountability, and exceptional customer service among staff.
Monitor revenue, expenses, labor costs, and other financial performance; implement cost controls and strategies to maximize profitability while maintaining service quality.
Identify revenue-growth opportunities through promotions, pricing strategies, or additional services; analyze financial data and optimize staffing and pricing.
Set and track performance metrics for operational efficiency, customer service, and financial performance, and meet or exceed established targets.
Train and motivate staff to provide exceptional customer service; address customer questions, concerns, and complaints promptly and professionally.
Assess service quality using feedback and take corrective action to improve it.
Foster open communication within the team and with other departments; coordinate with property management.
Hold regular staff meetings to share information and gather input.
Create a positive, supportive, and inclusive team environment; encourage work-life balance and provide opportunities for professional growth and development.