Area Manager - Commercial Services - Cleveland, OH

MasterCorp, Inc.•South Euclid, OH

About The Position

The Area Manager is responsible for day-to-day field operations for assigned accounts. The role requires knowledge of commercial cleaning standards, processes, and protocols, and ensures MasterCorp Commercial Services’ values and standards are met. The Area Manager may also be asked to perform additional tasks as directed by MasterCorp Commercial Services Management. The position averages 25% travel per month throughout the market. It involves frequent standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, and repetitive motions, as well as occasional ascending and descending. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

Requirements

Associate’s degree in a field related to the position, or an equivalent combination of work experience and education.
Two years of progressive management responsibility in commercial cleaning operations.
Proven experience with methods used to clean commercial properties.
Demonstrated ability to train and supervise large numbers of associates.
Knowledge of occupational hazards and safety rules and regulations.
Proven ability to make appropriate decisions quickly and effectively.
Proficiency in Microsoft Office, including email, Word, and Excel.
Ability to travel an average of 25% per month throughout the market.

Responsibilities

Maintain staffing levels at each site to ensure work is completed on time, to the required quality, and within the labor budget.
Identify staff development and training needs and ensure training occurs as needed.
Evaluate and coach associates, and conduct documented counseling when necessary.
Follow proper procedures for reporting work-related injuries or incidents.
Train associates on technical and administrative duties.
Respond to work requests, building inspection notes, and client requests, and ensure they are completed.
Coordinate job scheduling and work assignments, set priorities, and supervise direct reports at existing and new accounts.
Maintain records, prepare reports, and compose work-related correspondence.
Visit client sites regularly to ensure work meets client contracts and MCS standards.
Control operational costs, including labor, supplies, equipment, and cell phones.
Maintain inventories of equipment, supplies, and consumables, and place orders for assigned accounts within budget.