Area Manager - Commercial Services - Cleveland, OH

MasterCorp • Cleveland, OH

1d

About The Position

The Area Manager is responsible for the day-to-day field operations of assigned accounts and ensures MasterCorp Commercial Services’ values and standards are met. The role requires knowledge of commercial cleaning standards, processes, and protocols. The Area Manager oversees staffing, training, scheduling, quality, safety, client requests, and operational costs across existing and new accounts. The position involves an average of 25% travel per month throughout the market. Additional tasks may be assigned by MasterCorp Commercial Services Management.

Requirements

• Associate’s degree in a field related to the position, or an equivalent combination of work experience and education.
• Two years of progressive management responsibility in commercial cleaning operations.
• Experience with methods used in cleaning commercial properties.
• Ability to train and supervise large numbers of associates.
• Knowledge of occupational hazards, safety rules, and regulations.
• Ability to make appropriate decisions quickly and effectively.
• Proficiency in Microsoft Office, including email, Word, and Excel.
• Ability to travel an average of 25% per month throughout the market.

Responsibilities

• Maintain staffing levels at each site so work is completed on time, to quality standards, and within the labor budget.
• Identify staff development and training needs and ensure training occurs as needed.
• Evaluate and coach associates; conduct documented counseling when necessary.
• Follow procedures for reporting work-related injuries or incidents.
• Train associates on technical and administrative duties.
• Respond to and ensure completion of work requests, building inspection notes, and client requests.
• Coordinate job scheduling and work assignments, set priorities, and supervise direct reports at existing and new accounts.
• Maintain records, prepare reports, and compose work-related correspondence.
• Visit client sites consistently to ensure work meets client contracts and MasterCorp Commercial Services standards.
• Control operational costs, including labor, supplies, equipment, and cell phones.
• Maintain inventories of equipment, supplies, and consumables, and place orders for assigned accounts within budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree