General Manager - Cleveland, OH

Military Spouse Corporate Career Network • Cleveland, OH

1d • Onsite

About The Position

The General Manager oversees the day-to-day operations of a near-airport parking facility. The role manages facility and fleet condition, employee performance and staffing, customer service, regulatory and Department of Transportation compliance, and the financial performance of managed properties. The General Manager also supervises assistant managers and support staff, prepares the annual market budget, and communicates with regional and corporate personnel as appropriate.

The position is based at 19000 Snow Road, Brookpark, Ohio 44142, and is described as on-site. The stated weekly schedule is Monday through Friday, days. The role requires flexibility to work a varied schedule. The salary range is $67,000–$72,000 per year.

Requirements

• Bachelor’s degree or at least 5 years in a management position with direct supervisory experience.
• Ability to work a varied and flexible schedule.
• Ability to prioritize work and promptly follow directions.
• Excellent English verbal and written communication and interpersonal skills.
• Strong analytical skills to gather and summarize data for reports.
• Currently hold, or be able to obtain, applicable licenses or badges required by governing authorities to operate a commercial vehicle, including a valid driver’s license and a CDL where required.
• Willingness to take a physical examination and pass as a certified Interstate driver as part of the selection process, as required by airport, federal DOT, and/or state regulations.

Responsibilities

• Oversee the physical condition and appearance of the facility and fleet.
• Monitor employee performance to ensure prompt attendance and completion of duties.
• Interview, hire, and train employees for their responsibilities.
• Ensure consistent delivery of The Parking Spot’s hospitality standards.
• Manage customer service issues that arise.
• Enforce company policies and procedures in the Employee Handbook.
• Manage and maintain Department of Transportation compliance for shuttles, including employee certifications, operational improvements, maintenance, and repairs.
• Maintain accountability for overall profit and loss for managed properties.
• Supervise assistant managers and support staff within the properties.
• Monitor and control property expenses.
• Prepare the annual market budget.
• Direct relevant communications to the Regional Vice President and corporate personnel as appropriate.
• Comply with applicable federal, state, and local regulations and requirements governing commercial vehicle operations.
• Perform additional duties reasonably requested by management.

Benefits

• Employee ownership program with the opportunity to receive a direct financial stake in the company’s success.
• Career development and growth opportunities.
• Consistent schedules.
• Medical, vision, dental, life insurance, EAP, and 401(k) plan benefits for eligible enrollees.
• Paid time off, vacation pay, and paid holidays.
• Annual discretionary bonus program.
• Team-oriented, fun, and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager