General Manager I - Store 6329 - Cleveland, OH

Advance Stores Company•Cleveland, OH

1d•Onsite

About The Position

The General Manager is a professional-level sales and management role responsible for leading store operations, inspiring the team, helping customers succeed, and growing the business with integrity. The position supports both sides of the business and requires understanding of store systems, automotive systems, and parts, as well as the ability to identify and troubleshoot issues and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, meets financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. Schedules are based on the needs of the business. The role includes managing store sales and service objectives, Professional Customer relationships, Team Member staffing and development, inventory and operational standards, customer service, and manager-on-duty duties. The General Manager also provides DIY services such as battery installation and testing and wiper installation, and may assist the District or Region with other functions upon request.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively, build strong relationships with Customers, peers, and upper management, and speak and write English.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; source parts from multiple places, including special order, FDO, and second source; and perform advanced parts lookup and sourcing.
Ability to execute and train project and product quality recommendations.
Ability to become ASE P2 certified or an ASE-ready equivalent.
Ability to execute and train store inventory and operational processes and use store equipment and systems.
Ability to work the stated physical demands, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach all Team Members to meet DIY and Professional Customer expectations.
Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train store operational processes and procedures, including DIY testing and diagnostic equipment, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze P&L statements and business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.