General Manager - Cleveland, OH

VetJobs • Cleveland, OH

3d • $67,000 - $72,000 • Onsite

About The Position

The General Manager is responsible for managing the day-to-day operations of a near-airport parking facility. The role oversees facility and fleet condition, employee performance and training, customer service, shuttle compliance, budgets, expenses, and overall profit and loss. The General Manager also supervises assistant managers and support staff and communicates with regional and corporate personnel. The position is based at 19000 Snow Rd, Brookpark, Ohio 44142, and has a Monday-Friday daytime schedule.

Requirements

• Bachelor’s degree or at least 5 years in a management position with direct supervisory experience.
• Ability to work a varied and flexible schedule.
• Ability to prioritize work and promptly follow directions.
• Excellent English verbal and written communication and interpersonal skills.
• Strong analytical skills to gather and summarize data for reports.
• Currently hold, or be able to obtain, applicable licenses or badges required by governing authorities to operate a commercial vehicle, including a valid driver’s license and a CDL where required.
• Willingness to take a physical and pass as a certified Interstate driver as part of the selection process, as required by airport, federal DOT, and/or state regulations.

Responsibilities

• Oversee the physical condition and appearance of the facility and fleet.
• Monitor employee performance to ensure prompt attendance and completion of duties.
• Interview, hire, and train employees to perform their responsibilities.
• Ensure consistent delivery of The Parking Spot’s hospitality standards.
• Manage customer service issues that arise.
• Enforce company policies and procedures outlined in the Employee Handbook.
• Manage and maintain DOT compliance for shuttles, including employee certification, operational improvements, maintenance, and repairs.
• Maintain accountability for the overall profit and loss of managed properties.
• Supervise assistant managers and support staff within the properties.
• Monitor and control expenses at the properties.
• Prepare the annual market budget.
• Direct relevant communication to the Regional Vice President and corporate personnel as appropriate.
• Comply with applicable Federal, State, and Local regulations and requirements governing commercial vehicle operations.
• Perform additional duties as reasonably requested by Management.

Benefits

• Participation in and financial benefit from the shared employee ownership program.
• Career development and growth opportunities.
• Consistent schedules.
• For eligible employees: medical, vision, dental, life insurance, EAP, and 401(k) plan benefits.
• Paid Time Off, Vacation Pay, and Paid Holidays.
• Annual discretionary bonus program.
• Team-oriented, fun, and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager