Station Manager - Cleveland, OH
About The Position
DHL Global Forwarding is seeking a commercially driven Station Manager to lead its Cleveland operation and develop the Cleveland–Columbus–Pittsburgh market. The position has full operational and P&L accountability for Cleveland and is responsible for expanding DHL’s commercial presence in Columbus and Pittsburgh. The successful candidate will strengthen the established Cleveland operation, create local customer ownership, and leverage DHL’s regional infrastructure to deliver profitable results across the three markets. The role leads freight forwarding and supporting station activities, sets and manages the annual budget and business plan, ensures compliance, and recruits and develops an accountable team. It also works across regional and national functions to align commercial and operational priorities. Regular travel across the Cleveland–Columbus–Pittsburgh market is required. The role is on-site unless otherwise stated.
Requirements
- Demonstrated commercial drive and ability to build a market, develop a customer pipeline, and convert opportunities into profitable growth.
- Strong business and financial acumen, including P&L ownership, budgeting, performance management, and cost-to-serve discipline.
- Proven ability to lead through a matrix, influence cross-functional stakeholders, and connect commercial priorities with operational execution.
- Visible, customer-focused leadership style and ability to build credibility internally and externally across Cleveland, Columbus, and Pittsburgh.
- Track record of developing talent, building engaged teams, and driving accountability through clear goals and KPIs.
- Strong process orientation and working knowledge of freight forwarding systems.
- Excellent communication, negotiation, and presentation skills.
- Ability and willingness to travel regularly across the Cleveland–Columbus–Pittsburgh market.
Nice To Haves
- CargoWise experience.
- Bachelor’s degree preferred; equivalent relevant industry and leadership experience will be considered.
Responsibilities
- Develop and execute market plans for Cleveland, Columbus, and Pittsburgh, including targets, account priorities, resource needs, and measurable outcomes.
- Build local commercial presence in partnership with Field Sales, Key Account Management, and product teams to expand the customer base, increase share of wallet, and convert cross-product opportunities.
- Develop Columbus and Pittsburgh through a scalable operating model leveraging DHL’s regional operations, centralized gateways, and warehousing capabilities.
- Serve as the senior local representative of DGF with customers, prospects, community stakeholders, and strategic partners throughout the market.
- Lead air freight, ocean freight, customs, customer service, billing, and supporting station activities through clear ownership, effective handoffs, and performance management.
- Set and manage the annual budget and business plan; drive revenue, gross profit, EBIT, volume, productivity, and quality while strengthening buying, supplier management, and cost-to-serve performance.
- Ensure compliance with DHL policies, standard operating procedures, and applicable regulatory requirements.
- Recruit, coach, and develop an engaged, accountable team; set expectations, strengthen succession capability, and reinforce an Employer of Choice culture.
- Work across regional and national functions to align Sales, Product, Operations, Finance, and HR behind market strategy and execution priorities.
- Travel regularly across the Cleveland–Columbus–Pittsburgh market.
Benefits
- Competitive base salary plus role-dependent performance-based incentives.
- 401(k) match of $1-for-$1 up to 4% quarterly, plus a 2% annual base contribution.
- Ability to purchase Deutsche Post AG shares at a discounted rate through the Stock Purchase Plan.
- Comprehensive medical plans covering preventive care, inpatient and outpatient services, and prescriptions.
- Optional vision coverage for exams, frames, and contacts.
- Optional dental coverage for preventive, basic, and major services.
- Seven major holidays, eight floating holidays, and accrued vacation and sick days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
