Commercial Cleaning Area Manager [s]

CBRE Government & Defense Services•McKinney, TX

3d•$72,000 - $120,000•Onsite

About The Position

As a CBRE Government Services Commercial Cleaning Area Manager, you will lead custodial operations across multiple client sites within an assigned region, typically five to ten locations in a single metropolitan area. You will establish the region’s operating standards, manage site supervisors and leads, oversee the regional budget and labor plan, and serve as the senior point of contact for client leadership at each site. Most work is performed in the field, traveling between locations to audit quality, coach teams, and resolve issues.

Requirements

Bachelor's degree required; a combination of experience and education may be considered in lieu of a degree.
Five years of relevant experience in commercial cleaning or facilities operations, including at least two years supervising staff.
Valid driver's license with an acceptable driving record, required for daily travel between sites.
Ability to fulfill the physical requirements of the role, including stooping, standing, walking, climbing stairs, and lifting or carrying loads of 50 pounds or more.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
Leadership skills to motivate team impact on the quality, efficiency, and effectiveness of the job discipline and department.
Knowledge of Microsoft Office products, such as Word, Excel, and Outlook.
Extensive organizational skills and a strong inquisitive mindset.
Reliable transportation is required.
U.S. Person status may be required due to federal contract compliance requirements.

Nice To Haves

Multi-site or area-level responsibility.
Microsoft Certification.
Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.

Responsibilities

Provide formal supervision for site supervisors, leads, and cleaning staff across assigned locations, including performance management, coaching, hiring, and onboarding.
Establish regional operating standards, staffing models, work schedules, and task calendars, and hold site leadership accountable for execution.
Manage the regional operating budget and P&L, including labor and supply forecasting, payroll, purchase orders, and variance review.
Maintain adequate staffing coverage across locations through workforce planning and cross-training.
Serve as the senior point of contact for client leadership, leading meetings, addressing escalations, and supporting contractual and service-related matters.
Conduct quality audits, monitor KPIs and SLAs, and ensure corrective actions are implemented and closed.
Standardize processes, training, tools, and best practices across the region to ensure consistent service delivery.
Resolve cleaning-related complaints and recurring operational issues by identifying and addressing root causes.
Ensure safety and compliance requirements are followed across assigned locations, including incident investigation and reporting.
Manage regional equipment, supplies, inventory, and vendor relationships to support service delivery and cost control.
Support new site startups, contract transitions, and scope changes, including staffing, training, and equipment mobilization.
Lead by example and model behaviors consistent with organization values while influencing stakeholders to achieve business objectives.
Identify and resolve complex operational issues affecting multiple sites.