Commercial Real Estate Insurance Manager - Grandbridge Real Estate

Truist Bank•Homewood, AL

16h•Remote

About The Position

This position supports the Servicing and Asset Management department and provides oversight of insurance monitoring and compliance for commercial loans financed through Fannie Mae, Freddie Mac, FHA, life insurance companies, and other lending programs. The role serves as a portfolio team lead and subject matter expert on lender guidelines, processes, and requirements, while providing leadership, training, and oversight to Insurance Analysts. The manager performs quality control and oversight for insurance waiver requests, blanket and flood analyses, and force placement; reviews and approves premium disbursements; assists with audits; coordinates with insurance-related vendors; and monitors team compliance with policies and procedures. The position may also perform the duties of a CRE Insurance Associate or Analyst, including monitoring renewals, reviewing policies and loan documents for compliance, assessing waiver feasibility and risk, addressing non-compliance and casualty losses, maintaining accurate servicing data, and serving as the primary insurance contact for an assigned portfolio. The role also supports new loan setup, significant events, loan transfers, flood-zone monitoring, audit data gathering, system enhancement testing, and special projects. The job posting identifies the position as regular and lists a first-shift schedule. It is tagged #LI-Remote.

Requirements

At least 5 years of experience in commercial property insurance.
Knowledge of commercial property insurance policies and ability to read and interpret them.
Commercial insurance agency and/or servicing work experience.
Insurance compliance experience, including coverage discrepancies, industry standards, and government regulations.
Ability to understand complex loan documents and third-party reports such as appraisals, surveys, and title materials.
Ability to work with teammates and customers at all organizational levels.
Strong PC skills, including proficiency with Microsoft Excel, Outlook, and Word.
Strong time-management skills and ability to multitask, follow through on commitments, meet deadlines, and drive results.
Ability to work under pressure and within tight time constraints, handle high volumes of work, and work overtime if required.
Strong customer-service skills and a professional, polished demeanor.
Detail orientation and strong analytical ability.
Ability to assess stakeholders and determine appropriate actions to resolve escalated issues.
Ability to assess insurance waiver feasibility and risk, support findings with sound justification, and make recommendations.
Accountability and reliability.
Strong written and verbal communication skills.
Ability to work independently and manage workflow.
Ability to collaborate effectively with teammates.
Ability to travel when required.

Nice To Haves

Insurance certifications or designations such as CIC, ARM, AU, CLCS, CPCU, or CISR.
Commercial multifamily insurance compliance experience relating to FNMA, FHLMC, and FHA/GNMA.
Prior leadership experience.
Prior commercial real estate loan servicing experience.
Four-year degree.

Responsibilities

Provide quality control and oversight for insurance waiver requests, blanket analyses, flood analyses, and force placement.
Serve as a portfolio team lead and subject matter expert on lender guidelines, processes, and requirements.
Review and approve premium disbursements.
Assist with Insurance Team audit preparation and responses.
Work with insurance-related vendors to ensure timely deliverables, product quality, and appropriate oversight.
Mentor, train, and provide leadership to Insurance Analysts.
Monitor team compliance with policies and procedures.
Monitor insurance renewal processes for an assigned portfolio and ensure timely receipt of evidence of coverage, premium invoices, and other required documentation.
Review, analyze, and interpret property and liability insurance policies for compliance with loan documents, lender requirements, government regulations, and internal policies.
Review and compile loan and collateral information required for compliance review, including replacement cost, loss-of-income calculations, third-party reports, and local ordinances.
Complete blanket and flood analyses for complex policies as required.
Communicate with lenders, borrowers, insurance agents, and insurance companies to resolve insurance non-compliance issues and discrepancies.
Gather documentation and assess feasibility and risk for lender insurance waiver requests.
Monitor non-compliance escalation for potential force placement and coordinate with Insurance Management to facilitate force-placed insurance.
Review casualty losses on commercial properties and advise internal or external clients about insurance coverage and loss-proceed requirements.
Assist with insurance activities for new loan setup, significant events, loan transfers, flood-zone monitoring, audit data gathering, system enhancement testing, and special projects.
Act as a subject matter expert for internal teammates and resolve insurance-related discrepancies.
Ensure loan servicing system, shared-drive, and lender-application data are updated thoroughly and promptly.
Ensure compliance with Insurance Team policies and procedures and recommend process improvements.
Serve as the primary contact for insurance matters for an assigned portfolio.
Perform CRE Insurance Associate or Analyst duties as needed and other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, possible defined benefit pension plan, restricted stock units, and/or deferred compensation plan