Customer Success Manager II, Commercial Markets

Planet•Quinte West, ON

2d•$105,040 - $152,320•Hybrid

About The Position

Planet is hiring a Customer Success Manager for its commercial markets, with particular focus on the agriculture vertical. The role manages and expands customer relationships and helps customers maximize the value of Planet’s imagery and geospatial solutions by integrating Planet data into their business workflows. The Customer Success Manager owns the post-sales account lifecycle, supporting renewals and expansion. Working closely with sales counterparts, the role combines technical value realization with commercial strategy, develops an understanding of customers’ business models and anticipated needs, and helps customers measure and communicate the return on investment delivered by Planet. This is a full-time, hybrid position requiring work from Planet’s San Francisco or Denver office three days per week. The role may require travel to meet customers and internal teams and flexibility to support global business needs, including availability for US calls.

Requirements

At least 6 years of experience in Customer Success, Account Management, or a strategic customer-facing role.
Working knowledge of remote sensing, GIS, or geospatial imagery products, and ability to connect technical workflows with commercial value.
Ability to act as a thought partner and ask questions that uncover client motivations, pressures, and business context.
Understanding of commercial business models, industry market shifts, and regulatory changes, with ability to assess trade-offs in customer requests.
Situational awareness and ability to adapt communication style and level of detail for executives and technical leads.
Excellent verbal and written communication skills in English, with a professional presence that earns trust.
Flexibility to support global business needs, including availability for US calls.
Willingness to travel to connect with customers and internal teams.

Nice To Haves

Experience as a Customer Success Manager or Account Manager.
Proficiency with CRM and Customer Success tools such as Salesforce, Gainsight, or Zendesk for managing workflows and reporting team metrics.
Ability to translate customer data into actionable insights.
Experience leading organizational change management efforts.
Experience in the utility or oil and gas sector, with an understanding of how energy companies evaluate and implement geospatial solutions.

Responsibilities

Own gross and net retention metrics across a book of business, supporting long-term customer health and growth.
Partner with Account Executives on commercial strategies, providing actionable account insights and forward-looking recommendations.
Map long-term account trajectories to identify capacity gaps, risks, and expansion opportunities.
Co-create customer success plans and quarterly business reviews (QBRs) that demonstrate the business impact and ROI of Planet solutions.
Build relationships across complex stakeholder networks and equip internal champions with information to advocate for the partnership.
Lead cross-functional internal teams through critical account milestones to support alignment and execution.
Handle high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.
Help customers integrate Planet data into business workflows and realize value from imagery and geospatial solutions.
Support renewals and expansion opportunities across the post-sales account lifecycle.

Benefits

Comprehensive medical, dental, and vision plans.
Health Savings Account (HSA) with a company contribution.
Generous paid time off, holidays, and company-wide days off.
16 weeks of paid parental leave.
Wellness Program and Employee Assistance Program (EAP).
Home office reimbursement.
Monthly phone and internet reimbursement.
Tuition reimbursement and access to LinkedIn Learning.
Equity.
Commuter benefits for employees local to an office.
Paid volunteering time off.
The role may be eligible for discretionary short-term and long-term incentives, including bonus and equity, and is eligible for commission.