Customer Success Manager II

Bloomberg Industry Group•Arlington, VA

3d•$80,000 - $105,000

About The Position

The Customer Success Manager II formulates and executes service strategies to increase users and usage targets for assigned accounts. This role serves as the primary point of contact for users within existing client organizations, building relationships and supporting engagement, utilization, and renewals. The position trains and supports clients in using Bloomberg Industry Group products, monitors account health, and works with Relationship Partners to develop account-specific strategies and identify growth opportunities.

Requirements

Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
2–4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
Strong analytical, organizational, and interpersonal communication skills.
Ability to travel within the assigned territory.

Nice To Haves

Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
Prior account management experience.

Responsibilities

Serve as the primary point of contact for users within existing clients in the field, focusing on increasing users, usage, engagement, and renewals.
Establish long-term customer relationships and identify up-sell opportunities.
Proactively monitor account health and develop engagement strategies.
Train and support assigned accounts to maximize utilization of Bloomberg Industry Group products, including onboarding new employees at client firms.
Help clients set up alerts, dashboards, and other product features.
Collaborate with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
Participate in special projects and perform other duties as assigned.