Customer Success Manager II

Bloomberg Industry Group • Arlington, VA

1d

About The Position

The Customer Success Manager II formulates and executes service strategies to increase users and usage targets for assigned accounts. This role serves as the primary point of contact for users at existing clients, building long-term customer relationships and supporting engagement, renewals, and account growth. The manager trains and supports clients in maximizing their use of Bloomberg Industry Group products, including onboarding new employees and helping clients configure alerts and dashboards. The role also collaborates with Relationship Partners on account-specific strategies and growth opportunities, and may participate in special projects and perform other assigned duties. The position requires travel within the assigned territory. Compensation is $80,000–$105,000, with participation in a Client Incentive Bonus program that includes quarterly and annual incentive elements.

Requirements

• Bachelor’s degree with coursework in business, marketing, sales, or a related field, or equivalent experience.
• 2–4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Ability to prioritize accounts and manage multiple projects and activities to meet business objectives and deadlines.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to travel within the assigned territory.

Nice To Haves

• Knowledge of the assigned market, such as law firms, tax and accounting, or corporations.
• Prior account management experience.

Responsibilities

• Serve as the primary point of contact for users within existing client accounts, focusing on increasing users, usage, engagement, and renewals.
• Establish long-term customer relationships and identify upsell opportunities.
• Proactively monitor account health and develop engagement strategies.
• Train and support assigned accounts to maximize utilization of Bloomberg Industry Group products, including onboarding new employees at client firms.
• Help clients set up alerts, dashboards, and other product features.
• Collaborate with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participate in special projects and perform other duties as assigned.

Benefits

• Client Incentive Bonus program with quarterly and annual incentive elements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level