Customer Success Manager II, Commercial Markets

Planet•San Francisco, CA

1d•Hybrid

About The Position

Planet is hiring a Customer Success Manager for its commercial markets, with particular focus on agriculture. The role manages and expands customer relationships and helps customers maximize the value of Planet’s imagery and geospatial solutions by integrating Planet data into business workflows. The Customer Success Manager owns the post-sales account lifecycle, supporting renewals and expansion while working closely with sales counterparts on technical value realization and commercial strategy. The role requires understanding customer business models and anticipating downstream needs, with a strong focus on ensuring customers can measure and articulate the tangible return on investment Planet delivers. The position is full-time and hybrid, with work from Planet’s San Francisco or Denver office three days per week. It involves flexibility to support global business needs, including US calls, and travel to meet customers and internal teams.

Requirements

At least 6 years of experience in Customer Success, Account Management, or another strategic customer-facing role.
Working knowledge of remote sensing, GIS, or geospatial imagery products, and ability to connect technical workflows with commercial value.
Ability to act as a thought partner by asking questions that clarify client motivations, pressures, and business context.
Understanding of commercial business models, industry market shifts, and regulatory changes, and ability to weigh trade-offs in customer requests.
Situational awareness and ability to adjust communication style and level of detail for executive and technical audiences.
Excellent verbal and written English communication skills and a professional presence that earns trust.
Flexibility to support global business needs, including availability for US calls.
Willingness to travel to connect with customers and internal teams.

Nice To Haves

Experience as a Customer Success Manager or Account Manager.
Proficiency with CRM and Customer Success tools such as Salesforce, Gainsight, or Zendesk for managing workflows and reporting on team metrics.
Ability to translate customer data into actionable insights.
Experience leading organizational change management efforts.
Experience in the utility or oil and gas sector, with a deep understanding of how energy companies evaluate and implement geospatial solutions.

Responsibilities

Take accountability for gross and net retention metrics across a book of business, supporting long-term customer health and growth.
Partner with Account Executives to develop unified commercial strategies using account insights and forward-looking recommendations.
Map long-term account trajectories to identify capacity gaps, risks, and expansion opportunities.
Co-create customer success plans and QBRs that help customers measure and present the business impact and ROI of Planet solutions.
Build relationships across complex stakeholder networks and equip internal customer champions with data to advocate for the partnership.
Lead cross-functional internal teams through important account milestones to ensure alignment and execution.
Handle high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.
Help customers integrate Planet imagery and geospatial solutions into their workflows and realize their value.

Benefits

Comprehensive medical, dental, and vision plans.
Health Savings Account (HSA) with a company contribution.
Generous paid time off, in addition to holidays and company-wide days off.
16 weeks of paid parental leave.
Wellness Program and Employee Assistance Program (EAP).
Home office reimbursement.
Monthly phone and internet reimbursement.
Tuition reimbursement and access to LinkedIn Learning.
Equity.
Commuter benefits for employees local to an office.
Paid time off for volunteering.
May be eligible for discretionary short-term and long-term incentives, including bonus and equity.
Commission eligibility.