Customer Success Manager, Strategic Markets

Flowcode•New York, NY

4d•$100,000 - $115,000•Hybrid

About The Position

Flowcode is hiring a Customer Success Manager to own a portfolio of strategic enterprise accounts across financial services, travel, auto, and technology. The role supports major clients and partners with enterprise marketing, sponsorship, and customer experience teams to turn campaigns, sports partnerships, events, and physical touchpoints into measurable digital engagement. The position focuses on driving adoption, attribution, renewals, and account expansion, combining technical fluency with commercial instincts and an emphasis on measurable outcomes. The role is based in Soho, New York City, with an expectation to work in the office four days per week. The Customer Success Manager will work closely with clients and internal Sales, Product, GTM, and implementation teams to activate campaigns, coordinate platform migrations, identify growth opportunities, and improve account outcomes.

Requirements

At least 3 years of experience in customer success, account management, partnerships, marketing, or similar client-facing roles.
Hands-on experience working on marketing campaigns or sports partnerships for major enterprises in financial services, travel, auto, or technology.
A proven track record managing at-risk accounts, driving renewals, and meeting net revenue retention or retention targets.
Experience managing multi-stakeholder enterprise accounts and navigating legal, compliance, and procurement processes.
Strong understanding of campaign attribution, sponsorship measurement, and analytics.
Experience using CRM and customer success platforms such as HubSpot; health score tooling experience is a major plus.
Clear, concise communication skills and comfort presenting to senior stakeholders and pushing back when needed.
Ability to work independently and deliver in a fast-paced, high-growth startup.
Experience with sponsorship activations such as league and team partnerships, naming rights, hospitality, or live events.
Ability to navigate complex enterprise marketing environments, including brand governance, procurement, and multi-team approvals.
Ability to connect Flowcode to enterprise KPIs such as acquisition, sign-ups and applications, loyalty enrollment, test drives and leads, app downloads, sponsorship ROI, and campaign attribution.
Ability to identify churn signals and take action to convert at-risk accounts into renewals.
Experience building trust across brand marketing, sponsorship and partnerships, customer experience, digital, loyalty, legal, procurement, and data teams.

Nice To Haves

Exposure to platform migrations or complex product transitions for enterprise clients.
Experience with health score tooling.

Responsibilities

Own net revenue retention targets across a portfolio by driving usage, adoption, renewals, and expansion.
Monitor account health, flag risk signals proactively, create recovery plans, and intervene before accounts slip.
Lead executive engagement, strategic QBRs, and campaign reviews; build relationships with executives, budget holders, and senior stakeholders.
Mitigate risks and solve account challenges quickly, turning insights into action without waiting for escalation.
Coordinate campaign and sponsorship activations so codes, Hubs, and FlowURLs are built, approved, and live on time.
Influence cross-functional alignment across Sales, Product, and GTM to unlock product growth and services opportunities.
Coordinate platform migrations by managing client-side timelines, expectations, and cross-functional dependencies alongside the implementation team.
Identify and close upsell opportunities, including new business units, sponsorships, and programs.
Align workflows with enterprise planning cycles, compliance review timelines, sponsorship calendars, and campaign schedules.
Build client relationships through onsite meetings, events, and strategic partnership.