Client Success Manager Jobs

About The Position

Requirements

• A bachelor’s degree with 6 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree with up to 4 years of related experience; a Ph.D. and up to 1 year; or 10 years of relevant industry experience.
• A valid driver’s license and a safe driving record.
• The ability to reside/travel within an assigned sales territory.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Experience in the automotive industry or advertising media.
• Proven success in a field sales environment.
• Strong knowledge of social media, digital advertising and online platforms.
• Proficiency with CRMs systems and analytic tools.

Responsibilities

• Meet or exceed revenue, retention and referral goals across your assigned territory.
• Manage your sales pipeline, maintain accurate forecasts and drive consistent account growth.
• Use CRM, sales enablement tools and analytics to identify opportunities and inform strategies.
• Build and deepen relationships with key decision-makers at each dealership, serving as a trusted advisor by providing consultative, data-driven recommendations.
• Conduct regular business reviews, using market insights and performance data to provide consultative guidance on dealer challenges and opportunities.
• Leverage qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions
• Identify and pursue cross-sell and upsell opportunities within your portfolio and collaborate with partners in other business units to design and deliver tailored solutions.
• Advocate for clients during onboarding and implementation to ensure a smooth experience.
• Resolve or route client issues quickly and effectively to the appropriate teams.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.
• Flexible vacation with pay.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).