Client Success Manager Jobs

About The Position

Requirements

• 1-2 years’ experience with Project Management in the construction or real estate sectors
• Proven ability to forge, grow and maintain positive relationships with multiple groups
• Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
• Strong attention to detail and work accuracy
• Developed interpersonal, communication, and organizational skills
• Ability to work collaboratively with a positive attitude

Nice To Haves

• Problem Solving
• Risk Management
• Financial Management
• Schedule Management
• Communication
• Construction Knowledge
• Relationship Management

Responsibilities

• Oversee general contractors completing landlord work in both new build and tenant improvement scenarios.
• Champion projects and guide project teams through the Project Lifecycle
• Maintain consistent communication with the project team including tenants, internal & external stakeholders, contractors, etc.
• Review and interpret tenant lease agreements to understand landlord obligations.
• Identify and manage project risks in collaboration with stakeholders.
• Lead the develop the Project Plan that defines scope, budget, and schedule in coordination with internal and external teams
• Ensure tenant, client, and corporate quality standards are upheld throughout the project.
• Manage tenant relationship throughout by understanding their goals and representing their best interests
• Participate in project meetings and contribute to decision-making
• Own and manage the project budget, leading the Change Management process (CCN, CO) to track and escalate additional costs.
• Monitor and control the project schedule, ensuring milestones are met while minimizing delays and cost overruns.
• Maintain project status reporting and present updates to management and senior leadership.
• Work with project teams and stakeholders to ensure budget and scope closeout.
• Document Planned vs. Actual project outcomes for lessons learned and continuous improvement initiatives.
• Other duties as assigned