Client Success Manager Jobs

About The Position

Requirements

• At least five years of experience in a client success or account management role at high-growth SaaS companies.
• Experience managing enterprise-level accounts with senior stakeholders.
• A proven track record of driving high net revenue retention (NRR) and renewal rates.
• Self-starter who takes ownership of key company initiatives, thrives in ambiguity, and is willing to take on challenges.
• Passion for Sage’s mission to improve care for older adults and their caregivers.

Nice To Haves

• Expertise in executive stakeholder management, data-driven decision-making, building scalable processes, and driving measurable customer outcomes.
• Strong communication skills, with the ability to influence cross-functional priorities and translate customer insights into product and business decisions.
• Industry expertise in senior living or related sectors, and the ability to apply that knowledge to deliver customer value.

Responsibilities

• Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and position Sage as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes.
• Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward adoption, response-time improvement, clinical workflow efficiency, and expansion-readiness goals.
• Lead QBRs with regional and C-suite stakeholders that showcase Sage’s value.
• Surface and qualify expansion opportunities (CSQLs) across communities, and partner with the Growth team to shape clear business cases for expansion.
• Analyze resident care, clinical, and staffing data to identify community- and portfolio-level trends and insights, translating findings into clear value and actionable recommendations.
• Observe and understand how users use Sage, identify areas for improvement, and communicate feedback internally.
• Represent the voice of the customer by capturing on-the-ground insights and translating them into actionable needs for Product, Engineering, and Support.

Benefits

• Competitive base compensation.
• Stock options.
• Fully paid health and dental insurance coverage.
• Vision insurance.
• Membership to premium primary and urgent care.
• Online medical health providers.
• Take-as-you-need time-off policy.
• Seven paid holidays.
• Company-wide winter break during the holidays.
• Office lunch and a fully stocked snack bar.
• Team offsites, outings, and meals.