Client Success Manager Jobs

About The Position

Requirements

• 6+ years of experience managing complex, senior-level client relationships in digital transformation, enterprise technology, or professional services environments.
• Proven track record of growing and retaining major accounts, with demonstrated success at the VP or C-suite stakeholder level.
• Deep expertise in workflow design, process optimization, and enterprise platforms — with advanced proficiency in Airtable strongly preferred.
• Experience managing multi-million dollar accounts, including SOW development, commercial negotiations, and P&L oversight.
• Background working within or alongside creative, marketing, or localization services is a significant plus.
• Familiarity with ISO documentation, quality management systems, and compliance frameworks preferred.
• Experience thriving in hybrid, high-growth, or PE-backed environments is advantageous.
• Exceptional client relationship and executive communication skills — written, verbal, and presentational.
• Strong commercial acumen with the ability to identify growth opportunities and frame value propositions compellingly.
• Advanced project management capabilities with experience running multiple complex workstreams simultaneously.
• Analytical and solutions-oriented mindset — comfortable navigating ambiguity and driving decisions with imperfect information.
• Ability to translate complex technical and business requirements into clear, executive-ready plans and narratives.
• High EQ with the ability to navigate sensitive client and internal dynamics with discretion and professionalism.
• Self-directed and resourceful, with a bias for action and a track record of delivering results in dynamic environments.

Nice To Haves

• Advanced proficiency in Airtable
• Background working within or alongside creative, marketing, or localization services
• Familiarity with ISO documentation, quality management systems, and compliance frameworks
• Experience thriving in hybrid, high-growth, or PE-backed environments

Responsibilities

• Own the senior client relationship across assigned accounts, serving as the primary escalation point and trusted strategic advisor to C-suite and VP-level stakeholders.
• Lead executive business reviews, strategic planning sessions, and roadmap discussions to align Spark's capabilities with evolving client goals.
• Identify, qualify, and develop account growth opportunities — expanding scope, services, and contract value within existing engagements.
• Proactively anticipate client needs and industry trends to position Spark as a long-term partner, not just a vendor.
• Champion the client's voice internally, ensuring Spark's delivery teams remain aligned to client priorities and expectations.
• Serve as the senior delivery lead across multiple concurrent workstreams, ensuring high-quality execution against timelines, budgets, and client KPIs.
• Partner with the Client Solutions Architecture team to oversee Airtable builds, enhancements, and scalable adoption across TCCC and other DWT accounts.
• Translate complex business and technical requirements into clear, actionable project plans with defined milestones, risk registers, and success metrics.
• Lead stakeholder alignment through facilitated workshops, workflow mapping sessions, and requirements-gathering processes.
• Drive continuous delivery improvement by applying lessons learned, refining operating models, and introducing best practices across the portfolio.
• Own the commercial health of assigned accounts — managing SOWs, project profitability, invoicing cycles, and budget forecasting.
• Identify opportunities to improve processes, reduce costs, and maximize value delivery across the account portfolio.
• Oversee the full engagement lifecycle from initial discovery through delivery, adoption, and ongoing optimization, ensuring all stakeholders are aligned and operating to company expectations.
• Lead the nonconformance process — ensuring root causes are identified, corrective actions are implemented, and outcomes are systematically monitored.
• Provide clear, executive-ready reporting on account health, delivery status, risks, and commercial performance.
• Champion Airtable solution adoption by ensuring tools are intuitive, scalable, and aligned to client workflows and strategic goals.
• Partner with internal product, technical, and creative teams to ensure configurations, automations, and integrations meet the highest standards of quality and client fit.
• Design and lead training programs, change management initiatives, and enablement plans that drive confident, self-sufficient client teams.
• Share best practices across DWT accounts and contribute to Spark's internal knowledge base and delivery methodology.
• Mentor and guide junior project team members, fostering a culture of excellence, accountability, and client focus.
• Ensure all project delivery adheres to Spark's quality standards, policies, and compliance requirements.
• Maintain familiarity with ISO documentation, audit processes, and safety protocols relevant to enterprise client engagements.
• Monitor and mitigate delivery risks proactively, documenting outcomes and escalating appropriately.

Benefits

• Comprehensive medical, dental, and vision insurance options; available for opt-in 30 days after your start date.
• Access to a medical and childcare Flexible Spending Account (FSA) for tax-free allocation towards related expenses.
• 11 paid company holidays, paid vacation, paid sick leave, and a wellness day (accrual and carryover per employee handbook)
• Payroll contribution opportunities to our company 401(k) plan, including a company contribution of up to 3% of your salary yearly.
• Company-covered short- and long-term disability, along with a personal life insurance policy.
• Necessary technology and equipment (which may include, but are not limited to: laptop, mouse, phone, software, etc.) will be provided.