Client Success Manager Jobs

About The Position

Requirements

• Understanding of and passion for digital media and advertising, with a successful track record coaching others in digital practices.
• Proven track record managing production workflows, timelines, and schedules.
• Ability to organize, prioritize, and multitask in a fast-paced environment with tight deadlines, and to follow up until problems are fully resolved.
• Experience using reporting and research tools to inform proposal development.
• Analytical ability to assess campaign performance data and deliver insights to advertisers.
• Knowledge of current industry trends and how digital advertising works, with the ability to explain complex technical concepts clearly.
• Advanced Microsoft Office skills, including PowerPoint, Excel, Word, and Outlook.
• Experience in digital advertising planning and buying.
• Self-starter with an entrepreneurial spirit and adaptability to view changes in digital media as opportunities for growth.

Nice To Haves

• Knowledge of Google DoubleClick for Publishers (DFP).
• Understanding of the digital audio and podcast industry.
• Understanding of paid and influencer social media.

Responsibilities

• Support advertisers and sales with end-to-end digital planning and activation.
• Respond to digital RFPs and craft media plans based on business objectives and KPIs.
• Proactively manage and optimize campaigns to ensure client goals are met.
• Measure advertising campaign success and ROI, and provide actionable insights through data-driven storytelling.
• Coordinate with internal teams, including Operations, Product, Marketing, and Sales, and external partners to support successful account onboarding and growth.

Benefits

• Employer-sponsored medical, dental, and vision coverage with a variety of options.
• Company-provided and supplemental life insurance.
• Paid vacation and sick time.
• Paid company holidays.
• A Spirit day to support volunteering in the community.
• 401(k) plan.
• Employee Assistance Program at no cost, including telephonic counseling and consultation on legal, financial, emotional well-being, family, and caregiving matters.
• Additional voluntary programs, including spending accounts, student loan refinancing, and accident insurance.