Client Success Project Manger

Drips • Dallas, TX

21h • Remote

About The Position

The Client Success Project Manager (CSPM) joins Drips’ Implementations group and owns client onboarding projects end to end, from the close of sale through launch. This client-facing role coordinates conversation design and technical integration timelines for new client implementations and expansions within existing accounts. The CSPM understands each client’s business problem, the solution defined during the sales cycle, and the high-level technical requirements for integrating with the client’s systems. They lead meetings, hold internal and external stakeholders accountable, and deliver efficient, high-quality implementations that meet launch dates and prepare clients for long-term growth. The role suits someone with several years of project management experience who is ready to own a portfolio of projects, with coaching and escalation support from a manager.

Drips is a pioneer of Conversational Outreach, providing human-like, two-way texting and voicemail to help enterprise organizations reach, qualify, and convert consumers. Its clients include organizations in healthcare, insurance, education, financial services, and consumer brands.

Success expectations include learning the implementation methodology, platform, and cross-functional teams during the first 30 days; independently owning small and medium implementations and running client meetings by 60 days; and delivering projects on schedule while communicating status and surfacing risks early by 90 days.

Requirements

• 3–5 years of project management, implementation, or client-facing onboarding experience, preferably in SaaS or technology services.
• Demonstrated ability to manage multiple concurrent projects and competing deadlines while maintaining attention to detail.
• Strong written and verbal communication skills, including comfort leading meetings with client stakeholders.
• Working proficiency with project management and CRM tools such as Salesforce, SharePoint, Smartsheet, Asana, ClickUp, or similar.
• Proactive, organized, detail-oriented working style, with the ability to surface problems early.
• Bachelor’s degree or equivalent practical experience.

Nice To Haves

• PMP, CAPM, or Agile/Scrum certification.
• Exposure to data integrations such as SFTP file transfers, REST APIs, field mapping, and user acceptance testing (UAT), and the ability to communicate credibly with technical teams.
• Experience in healthcare, health plans, insurance, education, or another regulated or compliance-sensitive industry.
• Familiarity with conversational messaging, contact center, customer experience (CX), or marketing automation platforms.

Responsibilities

• Own a portfolio of client implementations from close of sale through launch, maintaining clear objectives, timelines, and deliverables.
• Translate client business goals into actionable project plans with Sales, Solution Consulting, and Account teams.
• Co-host client kickoff meetings, conversation design reviews, and integration planning sessions, ensuring productive discussions and clear outcomes.
• Produce standardized project deliverables summarizing scope, milestones, roles, and success measures.
• Build and maintain detailed project plans reflecting realistic timelines, contracted deliverables, and cross-functional service-level agreements.
• Anticipate risks, scope changes, and dependencies across design, integration, and testing workstreams, and adjust plans proactively.
• Coordinate SFTP and API integration milestones with Integration and Production partners through configuration, testing, and launch readiness.
• Escalate timeline risks and capacity concerns early, with a recommended path forward.
• Host weekly internal and client-facing project meetings and communicate status, risks, issues, and priorities to stakeholders.
• Ensure internal teams and client stakeholders are accountable for task ownership.
• Prepare and distribute meeting notes, track action items to completion, and ensure participants are prepared for sessions.
• Communicate transparently to build trust between Drips teams and client organizations.
• Maintain accurate project records, onboarding trackers, and implementation documentation in Salesforce and SharePoint.
• Prepare kickoff decks, conversation design materials, and supporting project documents with internal teams.
• Support Client Success Managers with project approvals, agendas, and deliverables through launch and handoff.
• Improve project management templates, standards, and process documentation.

Benefits

• Remote-first work with a collaborative, low-ego team.
• Clear growth path toward Senior Project Manager and larger, more complex enterprise implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level