Client Success Manager

Fusable•,

3d•Remote

About The Position

Fusable's Risk Intelligence division is seeking a customer-centric Client Success Manager to drive customer value, retention, and growth across a portfolio of risk intelligence solutions. The role manages the post-sale customer lifecycle, helping clients achieve measurable business outcomes while increasing adoption of SaaS and Data-as-a-Service offerings. The Client Success Manager serves as a trusted advisor to customer stakeholders, learns their strategic priorities, and guides them toward operational, underwriting, risk management, and profitability goals. The role advocates for customers and partners with Sales, Product, Data, Marketing, and Support teams to deliver a strong customer experience and long-term value. The position focuses on commercial insurance, transportation risk management, and data-driven decision-making. The position is open only to candidates who reside in and will work from Alabama, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, or Wyoming.

Requirements

At least 5 years of experience in Customer Success, Account Management, Insurance Technology, Risk Solutions, Data Services, or related customer-facing roles.
Demonstrated success managing strategic customer relationships and driving retention, renewals, and revenue expansion.
Strong knowledge of Commercial Auto Property & Casualty Insurance, Transportation, Risk Management, Underwriting, Safety, or related industries.
Ability to drive measurable customer outcomes, including adoption, retention, satisfaction, and realization of business value.
Strong consultative and analytical skills, including identifying customer challenges and recommending strategic solutions.
Ability to influence and build credibility with stakeholders at all organizational levels, including executive leadership.
Exceptional communication, presentation, and executive-level relationship management skills.
Strong business acumen and ability to translate complex data and analytics into actionable customer insights.
Excellent organizational, project management, and prioritization skills.
Customer-first, proactive, and solution-oriented approach.
Ability to work effectively in a fast-paced, collaborative environment while managing multiple priorities.
Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Teams.
Bachelor's degree in Business, Insurance, Risk Management, Marketing, Communications, or a related field; equivalent experience will be considered.
Must reside in and perform work from one of the listed eligible states.

Nice To Haves

Experience supporting SaaS, DaaS, analytics, or subscription-based solutions.
Understanding of insurance profitability drivers, risk assessment, claims management, loss control, and regulatory considerations.
Familiarity with transportation data, fleet operations, telematics, compliance, safety programs, or commercial underwriting workflows.
Experience using Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms.

Responsibilities

Own and manage a portfolio of enterprise customer accounts throughout the post-sale lifecycle, driving adoption, engagement, retention, and revenue growth.
Develop and execute customer success plans aligned with client business objectives, success metrics, and desired outcomes.
Build trusted advisor relationships with executive sponsors, business leaders, and operational stakeholders.
Conduct regular business reviews, success reviews, and strategic planning sessions that demonstrate measurable value and ROI.
Identify risks to customer health, adoption, satisfaction, and renewals; develop and execute mitigation strategies.
Collaborate with Account Executives on up-sell, cross-sell, and account growth opportunities.
Support contract renewals by demonstrating product value, adoption metrics, business impact, and customer success achievements.
Maintain knowledge of customer priorities, industry trends, and competitive solutions to support consultative discussions.
Lead onboarding, implementation support, user training, and ongoing enablement to accelerate customer time-to-value.
Develop adoption strategies that increase use of CAB and Fusable solutions across customer organizations.
Serve as a subject matter expert on Fusable Risk Intelligence products, data assets, and industry applications.
Help customers identify and promote best practices that maximize product effectiveness and business outcomes.
Capture and communicate Voice of Customer insights about product functionality, user experience, market needs, and emerging opportunities.
Collaborate with Product, Data, Marketing, and Support to advocate for customer needs and improve customer experience.
Provide customer feedback and market intelligence to inform product strategy, roadmap development, and go-to-market initiatives.
Maintain accurate account health metrics, customer engagement activities, renewal timelines, and success plans in Salesforce and other business systems.
Monitor customer health indicators, usage trends, satisfaction scores, and retention metrics to identify opportunities and risks.
Use customer success tools and analytics to inform decisions and customer engagement strategies.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) retirement savings plan
Paid time off
Paid holidays
Wellness-focused benefits
Flexible work schedules
Remote-first work environment
Physical fitness reimbursement
Professional development opportunities
Employee discounts on travel, dining, and entertainment
Casual work environment
Collaborative and mission-driven culture focused on innovation and customer success