Enterprise Client Success Manager (New York, San Francisco, Chicago)
About The Position
Kalepa’s Growth / Client Success team delivers value to clients through its SaaS platform, acting as a strategic partner and a bridge to the development team across the post-sale lifecycle. This includes platform deployment, client partnership, onboarding, coordination with development, cross-sell and upsell, and renewal. The Enterprise Client Success Manager owns client partnerships and helps develop Kalepa’s Client Success function in partnership with and reporting to the VP who leads the group. Clients include large US insurance carriers, regional carriers, and Managing General Agents. The role is accountable for client satisfaction, delivering value that drives retention and revenue expansion, and supporting the development of a world-class team. Travel to clients is required and encouraged when practicable.
Requirements
- 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
- Strong analytical and technical foundation.
- Commercial orientation and a data-driven approach.
- Ability to understand client problems and needs in detail and seek better ways to address them.
- Open, frank, and respectful communication.
Nice To Haves
- InsurTech or FinTech experience.
- Experience at a venture-backed startup during a period of hypergrowth.
Responsibilities
- Master Kalepa’s SaaS platform.
- Own end-to-end deployment and configuration of the platform from kickoff through go-live.
- Build trusted relationships with client stakeholders across technical, operational, and executive teams.
- Prepare and deliver presentations to C-level executives.
- Plan, execute, and lead client user training.
- Use large datasets to analyze the impact on client KPIs.
- Coordinate with Kalepa’s Product team on issue identification, remediation tracking, and drafting enhancements.
- Ensure high levels of client satisfaction and deliver value that drives client retention and revenue expansion.
- Contribute to the development of Kalepa’s Client Success function and support the development of a world-class team.
- Travel to clients when practicable.
Benefits
- Competitive salary based on experience level.
- Significant equity options package.
- 401(k) plan with employer match, regardless of employee contribution.
- 100% covered medical insurance.
- 100% covered vision and dental insurance for individuals and families.
- 20 days of PTO per year.
- Global team offsites.
- Healthy living/gym stipend.
- Mobile phone bill stipend.
- Continuing education credits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
