Enterprise Client Success Manager

BSI

11d•$90,000 - $105,000•Remote

About The Position

BSI is seeking an Enterprise Client Success Manager to join its Global Key Accounts team. The role focuses on building long-term enterprise client relationships, delivering exceptional service, helping clients achieve their business objectives, and maximizing the value of BSI’s solutions. The manager partners with Global Account Directors and internal teams to support strategic client relationships, oversee the client experience, improve service delivery, and support sustainable account growth across a global business environment. The position is remote in the US or EMEA, with occasional travel to client sites or internal meetings (less than 15%). The US salary range is $90,000–$105,000; the starting salary within that range depends on experience, skills, market considerations, and internal equity.

Requirements

Bachelor’s degree in Business Administration, Marketing, Project/Program Management, or a related field.
Proven experience in client success, account management, or a related client-facing role.
Strong relationship-building skills and the ability to engage and influence senior stakeholders.
Experience managing complex client relationships and coordinating across multiple internal teams.
Excellent communication, presentation, and problem-solving skills.
Strong organizational and project management skills, with the ability to manage competing priorities.
Ability to analyze client feedback and performance data to identify opportunities for improvement.
A proactive, client-focused mindset and commitment to exceptional service and long-term value.

Nice To Haves

Experience supporting enterprise or global key accounts within an international or matrixed organization.
Industry experience in Pharmaceuticals, Information & Communications Technology (ICT), Consumer Goods, or Retail.
Familiarity with CRM and client success platforms such as Salesforce, Gainsight, or similar tools.
Experience supporting executive-level business reviews and strategic client success planning.
Understanding of client onboarding, change management, and continuous improvement initiatives.
Experience identifying account growth opportunities through cross-functional collaboration.

Responsibilities

Build and maintain strong relationships with enterprise clients, serving as a trusted advisor and primary point of contact after the sale.
Partner with Global Account Directors and internal teams to understand and support client objectives.
Develop and execute client success plans aligned with client priorities and business goals.
Support client onboarding and training to promote effective adoption of BSI services and solutions.
Proactively identify and resolve client challenges by coordinating with internal teams.
Monitor client satisfaction, gather feedback, and identify opportunities to improve service delivery.
Coordinate across BSI divisions to provide consistent, high-quality service and support.
Support Quarterly and Annual Business Reviews with updates on client performance, service delivery, and improvement opportunities.
Identify opportunities to deliver additional value through expanded services and cross-divisional collaboration.
Track client engagement, service performance, and key activities using CRM and client management platforms.
Stay informed about industry trends and evolving client needs to strengthen long-term partnerships.