Client Success Manager, Enterprise
About The Position
As Client Success Manager, Enterprise, you will guide health system IT teams and end-users through the successful launch and adoption of Doximity's Enterprise clinical workflow tools. You will support a seamless client experience and help drive client satisfaction and end-user engagement. The role includes leading implementations from onboarding through product configuration and support, coordinating across internal teams, and managing a high-volume client base after onboarding. You will also build stakeholder relationships, monitor engagement, and demonstrate return on investment to clients.
Requirements
- 4+ years of client-facing experience in the healthcare industry.
- Strong communication, customer service, and presentation skills.
- Excellent attention to detail and analytical thinking.
- Quick learner with problem-solving skills and the ability to work independently.
- Comfort working in a fast-paced, evolving environment.
- Process improvement mindset.
- Experience managing technical implementations, such as SSO integration.
Responsibilities
- Lead clients through implementation, including onboarding, product configuration, and support.
- Collaborate cross-functionally to align client needs with internal workflows and ensure smooth launches.
- Conduct kickoff meetings and implementation calls, and provide scaled account management for a high-volume client base after onboarding.
- Develop and maintain project timelines for clients and internal teams.
- Provide training, user documentation, and educational resources in partnership with Marketing.
- Serve as the internal client advocate and ensure deadlines and requirements are met.
- Build strong relationships with key stakeholders to drive product adoption.
- Track engagement metrics and demonstrate ROI to clients through strategic positioning.
- Coordinate with Support, Product, and Marketing to address client needs and proactively resolve issues.
- Partner with Relationship Management to facilitate contract renewals.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Flexible paid time off and company holidays.
- Paid parental leave.
- Professional development and learning opportunities.
- Wellness and mental health resources.
- Remote work support and home office stipend, where applicable.
- Equity, where applicable.
- Annual bonus or incentive compensation, where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
