Client Success Manager, Enterprise
About The Position
Doximity is hiring a Client Success Manager, Enterprise to guide health system IT teams and end users through the launch and adoption of its enterprise clinical workflow tools. The role supports a seamless client experience, client satisfaction, and end-user engagement, including implementation, product configuration, training, and ongoing support. After onboarding, the position manages a high-volume client base through scaled account management. The Client Success Manager works across internal teams to align client needs with company workflows, maintain implementation timelines, resolve issues, demonstrate client return on investment, and support product adoption and contract renewals. This is a remote role based in the United States.
Requirements
- At least 4 years of client-facing experience in the healthcare industry.
- Strong communication, customer service, and presentation skills.
- Excellent attention to detail and analytical thinking.
- Ability to learn quickly, solve problems, and work independently.
- Comfort working in a fast-paced, evolving environment.
- A process-improvement mindset.
Nice To Haves
- Experience managing technical implementations, such as SSO integration.
Responsibilities
- Lead clients through implementation, from onboarding to product configuration and support.
- Collaborate cross-functionally to align client needs with internal workflows and ensure smooth launches.
- Conduct kickoff meetings and implementation calls, and provide scaled account management for a high-volume client base after onboarding.
- Develop and maintain project timelines for clients and internal teams.
- Provide training, user documentation, and educational resources in partnership with Marketing.
- Serve as the internal client advocate, ensuring deadlines and requirements are met.
- Build relationships with key stakeholders to drive product adoption.
- Track engagement metrics and demonstrate return on investment to clients through strategic positioning.
- Coordinate with Support, Product, and Marketing to address client needs and proactively resolve issues.
- Partner with Relationship Management to facilitate contract renewals.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Flexible paid time off and company holidays.
- Paid parental leave.
- Professional development and learning opportunities.
- Wellness and mental health resources.
- Remote work support and home office stipend, where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
