Client Success Manager

Waste Solution Services • Lawrence, NY

3d • Hybrid

About The Position

Waste Solution Services (WSS) helps multifamily and commercial property management companies reduce and stabilize waste expenses while providing hands-on support with waste services. The company advocates for its clients in dealings with waste haulers, assisting with vendor relationships, service issues, invoice audits, contract optimization, and ensuring properties receive the services they pay for.

The Client Success Manager manages relationships with existing clients and oversees resolution of day-to-day service issues. Serving as a primary contact for property managers, building owners, and other client representatives, this role takes ownership of requests, coordinates with waste haulers, troubleshoots problems, and follows issues through to resolution. The position manages multiple accounts in a fast-paced, office-based environment.

The role is full-time and in-office in Lawrence, New York, with remote work on Fridays. Compensation is $40.87 per hour, described as an $85,000 annual equivalent.

Requirements

• Previous experience in account management, client success, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple client accounts and competing priorities.
• Strong problem-solving skills and the ability to take ownership of issues.
• Comfort communicating with clients, vendors, and service providers.
• Proactive mindset with a strong sense of accountability.
• Ability to work in a fast-paced, office-based environment.

Nice To Haves

• Experience working with property management companies or multifamily portfolios.
• Background in waste management, facilities management, logistics, or vendor coordination.
• Experience managing B2B client relationships.
• Familiarity with service contracts, vendor management, or invoice auditing.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of multifamily and commercial clients.
• Build and maintain strong relationships with property managers, ownership groups, and client representatives.
• Receive, investigate, and resolve client service requests and complaints.
• Coordinate with waste haulers and vendors to address missed pickups, service interruptions, damaged containers, compactor issues, and other operational problems.
• Monitor open issues and follow up consistently until they are resolved.
• Communicate service updates, timelines, and resolutions to clients.
• Identify opportunities to improve service quality and client satisfaction.
• Assist with invoice questions, billing discrepancies, overages, and service-related credits.
• Coordinate service changes, including container adjustments, pickup schedules, and service increases or decreases.
• Escalate complex issues when necessary while maintaining ownership of the client relationship.
• Maintain accurate records of client communications, service requests, and resolutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed