Sr. Client Success Manager, Advertising
About The Position
MyFitnessPal is seeking a dynamic, results-driven Sr. Client Success Manager to serve as the strategic partner and primary point of contact for advertising clients. The role focuses on helping clients realize value from MyFitnessPal’s advertising services and campaigns while driving client retention, satisfaction, and growth through relationship management and execution oversight. The Client Success Manager works with internal creative, strategy, media, and sales teams to align advertising solutions with client objectives, oversee campaigns, analyze and report performance, and identify opportunities to expand accounts. The role also leads client onboarding, advocates for client feedback internally, and addresses concerns to support positive client outcomes. MyFitnessPal describes its work environment as flexible and collaborative, with opportunities for in-person team connections.
Requirements
- Bachelor’s degree in Marketing, Advertising, Communications, or a related field.
- 6–8+ years of experience in client success, account management, or related roles in the advertising or marketing industry.
- Strong understanding of digital advertising products, including programmatic, social, display, video, and native formats.
- Exceptional interpersonal, presentation, and communication skills.
- Ability to interpret campaign performance data and translate it into actionable strategies.
- Proficiency in CRM and project management tools, such as Salesforce and Asana.
- Detail-oriented, with the ability to manage multiple clients and campaigns simultaneously.
Nice To Haves
- Experience working at an advertising agency or media company.
- Knowledge of advertising platforms such as Google Ads, Meta Ads, and DSPs.
- Comfort working in fast-paced, deadline-driven environments.
- Experience working with Fortune 500 clients or large-scale advertising campaigns.
- Familiarity with marketing performance metrics and attribution models.
Responsibilities
- Develop and maintain strong, long-term relationships with assigned clients, serving as the primary contact and aligning advertising solutions with their business objectives.
- Partner with internal creative, strategy, and media teams to ensure timely, accurate campaign execution; monitor performance and address issues or optimize efforts.
- Lead onboarding for new clients, set expectations, and provide training or support to enable adoption of services.
- Identify upsell and cross-sell opportunities and collaborate with sales teams on additional services aligned with client goals.
- Deliver campaign performance reports and insights, translating data into strategic recommendations that support client success and ROI.
- Represent the client’s voice internally and ensure feedback is considered in product, service, and process development.
- Drive client satisfaction and retention by delivering value and responding to concerns with urgency and empathy.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision benefits.
- 401(k) retirement savings program with a competitive employer match.
- Flexible work environment and Responsible Time Off policy.
- Two paid volunteer days per calendar year for full-time teammates.
- Paid maternity and paternity leave.
- Fertility-related assistance.
- Monthly wellness allowance and dedicated mental health days.
- MyFitnessPal Premium access.
- Virtual learning and development library and training opportunities.
- Mentorship program.
- Opportunities to meet and connect with teammates in person; teams meet as needed and the company gathers annually.
- Peer recognition and rewards platform.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
