Sales and Client Success Manager

Sibylline

3d

About The Position

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010, it has supported businesses, governments, and NGOs with risk analysis, due diligence, and consultancy services. The company describes its environment as innovative, entrepreneurial, and fast-growing, with opportunities for career progression and exposure to high-profile clients and challenges.

The Client Success Manager, Intelligence & Security will drive new business and client retention for Sibylline’s intelligence platform. Working with security, intelligence, and risk teams across the UK and Europe, the role builds a new-client pipeline, manages a portfolio of existing accounts, and represents Sibylline at industry events. It is a client-facing position suited to someone early in their sales career who wants to develop expertise in the intelligence and security sector. The role involves regular contact with security leaders, GSOCs, intelligence analysts, and risk managers. Sibylline provides support and guidance from its global team, structured training on its platform and services, and ongoing professional development.

Requirements

• Bachelor’s degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field, or equivalent professional experience.
• 1 to 3 years of experience in sales, business development, account management, or a client-facing role.
• Able to travel within the UK and internationally as required.
• Right to work in the United Kingdom.
• Driven and curious self-starter who is keen to learn and able to work with increasing independence.
• Excellent written and verbal communication skills, with confidence presenting to clients and building rapport.
• Organised, methodical, and detail-oriented, with excellent time management and the ability to prioritise a varied workload.
• Discreet and able to handle sensitive client information confidentially.
• Strong interpersonal skills and the ability to build positive relationships quickly with external and internal stakeholders.
• Comfortable learning and demonstrating software products.
• Genuine interest in geopolitics, security, and global affairs.
• Good working knowledge of Microsoft Office, including Excel, PowerPoint, and Word, and Microsoft Dynamics.

Nice To Haves

• Experience selling software or subscription (SaaS) products.
• Exposure to the security, intelligence, risk, or defence sector.
• A secondary language, such as Spanish or German.

Responsibilities

• Generate new leads through outreach, networking, and event follow-up, targeting security, intelligence, and risk functions in the UK and European market.
• Conduct discovery conversations and product demonstrations, understand prospects’ intelligence requirements, and explain how Sibylline’s platform meets them.
• Prepare and price proposals with support from senior colleagues.
• Attend and help staff industry events, conferences, and exhibitions in the UK and, at times, internationally to meet clients, generate leads, and raise Sibylline’s profile.
• Serve as the main point of contact for a portfolio of existing platform clients.
• Support client onboarding, encourage adoption across client teams, and help clients get full value from their subscriptions.
• Manage renewals to ensure they are completed on time and identify opportunities to expand accounts through additional users, services, or reporting.
• Support the preparation and administration of client contracts and order forms with internal commercial colleagues.
• Capture client feedback and feature requests and share them with the product team to inform platform improvement and development.
• Maintain accurate records of client activity, pipeline, and forecasts in the CRM system.
• Perform other duties as assigned.

Benefits

• Structured training on the platform and services.
• Ongoing professional development.
• Opportunities for career progression and exposure to high-profile clients and challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level