Senior Client Success Manager
RBGlobal • Westchester, IL146d
Client Success Manager Jobs
460 jobs found — updated daily
Strategic Client Success Manager
Ylopo146d • $55,000 - $70,000 • RemoteStrategic Client Success Manager
Ylopo146d • $70,000 - $75,000 • RemoteClient Success Manager, Inside Sales
Cotality • Dallas, TX148dClient Success Manager
Harris Computer149dBilingual Senior Customer Success Manager
First Advantage157d • $85,000 - $100,000 • RemoteClient Success Manager
Corporate Immigration Attorneys • Boston, MA161d • OnsiteClient Success Manager
Corporate Immigration Attorneys • New York, NY162d • OnsiteClient Success Manager
Novara163d • $85,000 - $95,000Client Success Manager
From Day One, Inc. • Toronto, ON164d • $75,000 • RemoteClient Success Manager
STACK Infrastructure • Elk Grove, CA165dClient Success Manager - Law Firms (West)
Proof • Denver, CO165d • $80,000 - $100,000 • RemoteClient Success Manager, Patch Caregiving
Wellthy • Charlotte, NC167d • $95,000 - $115,000 • RemoteLife & Health Insurance Agent
AIL • Billings, MT167d • RemoteClient Success Manager
TheKey Of New York • San Antonio, TX168dClient Success Manager
Wonder Group • Chicago, IL168d • $70,400 - $88,000 • HybridClient Success Manager
Rightway • New York City, NY168d • $90,000 - $125,000 • HybridClient Success Manager
Wonder Group • New York, NY169d • $77,600 - $97,000 • HybridAI Native, Client Success Operations Manager
ConsumerAffairs • Tulsa, OK169dClient Success Manager
Waystar • Lehi, UT169d
Senior Client Success Manager
RBGlobal•Westchester, IL
About The Position
Client success is at the core of our growth strategy. As we continue to expand, we are building a high-impact Client Success organization focused on driving adoption, delivering value, and strengthening long-term partnerships. The Senior Client Success Manager is a strategic role responsible for managing a portfolio of high-value enterprise clients while leading and mentoring a team of Client Success Managers. This individual will serve as both a trusted advisor to clients and a product expert, shaping customer experience, influencing product direction, and driving revenue growth. You will play a critical role in aligning client needs with our product roadmap, ensuring operational excellence, and scaling our client success function.
Requirements
- BA/BS degree in a business-related field (e.g., economics, finance, marketing, engineering)
- 8+ years of professional experience
- 5+ years in client services, customer success, or account management
- 2+ years leading, mentoring, or managing teams
- Proven experience managing enterprise client relationships
- Exceptional communication and presentation skills (written and verbal)
- Strong technical proficiency (Excel, SQL, Salesforce, PowerPoint)
- Ability to translate complex data and client needs into business and technical solutions
- Highly organized, detail-oriented, and capable of managing multiple priorities
- Experience working cross-functionally and influencing product development
Responsibilities
- Serve as the senior relationship owner for enterprise clients, ensuring satisfaction, retention, and growth
- Build strong, executive-level relationships across client organizations
- Drive strategic account planning and align Rouse solutions with client business objectives
- Act as the primary escalation point for complex client issues, ensuring resolution from start to finish
- Develop deep expertise in Rouse products and services
- Act as the bridge between clients and Product/Engineering teams, translating business needs into technical requirements
- Provide actionable feedback to influence product roadmap and enhancements
- Help clients understand and unlock the full value of Rouse solutions
- Lead regular client engagements (check-ins, QBRs, workshops) to drive adoption and identify expansion opportunities
- Manage client change requests, backlogs, and delivery timelines—particularly for large enterprise accounts
- Oversee technical implementation details including business rules, data processes, and documentation
- Identify and drive cross-sell and upsell opportunities across RB Global services
- Lead, mentor, and develop a team of Client Success Managers
- Establish best practices, playbooks, and scalable processes for client success
- Foster a high-performance, client-centric culture
- Track and report on client health, adoption metrics, and business impact
- Partner cross-functionally with Sales, Product, Engineering, and external vendors
- Lead client trainings, presentations, and industry conference participation
- Ensure high-quality delivery across a growing client portfolio
Benefits
- RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
- Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
- Employees will also receive 15 days of PTO each year.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
Job Search Resources
Career Resources
Build a Resume for Client Success Manager
The resume builder that gets results.
- Get clear feedback so you look as qualified as you are
- Align your resume with the job to get further in the process, faster
- Take the guesswork out of resume writing
