Client Success Manager

Affinity Waste Solutions•Atlanta, GA

1d•Onsite

About The Position

Affinity Waste Solutions is seeking a Client Success Manager to support its growing portfolio of multifamily clients in the Atlanta market. The role focuses on maintaining relationships with existing properties, supporting client success, and identifying opportunities to expand services. The Client Success Manager works closely with Sales and Operations to provide client support and help generate additional revenue. This is a relationship-driven, field-based role involving in-person property visits, client engagement, and business development. It may suit someone with multifamily experience, such as a leasing professional, assistant manager, or property management professional, who wants to move into business development. Local travel within the assigned territory may reach 50%.

Requirements

Experience in multifamily housing, property management, or a related industry.
Strong relationship-building and communication skills.
Highly organized and comfortable managing multiple accounts.
Self-motivated and comfortable working in a field-based role.
Willingness to travel locally and spend time visiting properties.
Interest in growing within sales and business development.

Responsibilities

Build relationships with property managers and onsite teams across assigned markets.
Conduct regular in-person property visits to maintain strong client engagement.
Support properties with onboarding, training, and service questions.
Identify opportunities for additional services and revenue expansion.
Partner with the Sales team to generate and qualify new opportunities.
Assist with property re-orientations and client support as needed.
Help collect testimonials and client feedback to support regional growth.
Document activity and client interactions in the CRM system.