Field Customer Success Manager
Net Health • Pittsburgh, PA4d • $60,000 - $75,000 • Remote
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Field Customer Success Manager (Client Management I) - REMOTE
Net Health•Pittsburgh, PA
•$60,000 - $75,000•Remote
About The Position
Net Health is a high-growth, profitable SaaS company in healthcare that helps caregivers harness data for human health. They offer a work-from-anywhere environment, unlimited PTO, and a welcoming, collaborative culture with progressive benefits. Net Health delivers solutions that help patients get better, faster, and live more fulfilling lives through software and predictive analytics covering the continuum of care. This Field Client Success Manager (FCSM) role is for a licensed Physical Therapist or Occupational Therapist passionate about driving innovation in care delivery. The role focuses on ensuring patients receive personalized care at home by working directly with clinicians to adopt Limber’s technology and improve patient outcomes through their Remote Therapeutic Monitoring (RTM) solution. The position involves extensive travel (70-80%) to physical therapy clinics to coach clinicians and staff on best practices for Limber’s RTM platform and patient navigation solution. Limber has pioneered RTM CPT codes, enabling a hybrid care model that combines in-clinic care with digital services to improve patient adherence, outcomes, and decrease downstream healthcare costs.
Requirements
- Licensed Physical Therapist or Occupational Therapist
- 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
- Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
- Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
- Self-starter with the ability to work independently while remaining highly accountable
- Strong problem-solving skills and ability to adapt in real time
- Highly motivated by performance and commission-based earning structures
- Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
- An active driver's license in good standing is required
- Must have reliable access to a major airport for regional travel
Nice To Haves
- Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Responsibilities
- Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships
- Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions
- Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools
- Analyze usage metrics and develop strategic action plans to improve performance and engagement
- Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements
- Track visit outcomes and progress against client KPIs in a structured and organized way
- Support new client go-lives and implementation initiatives in the field
- When not working with a client in the field, lead virtual trainings and client engagement to support Limber’s strategic initiatives
Benefits
- work-from-anywhere environment
- unlimited PTO
- Comprehensive Benefits Package
- Employee Resource Groups
- Casual Dress Code
- Prioritized Employee Wellness
- Diversity and Inclusion
- A Voice
- New Hire Support
- Career Development
- Educational Assistance
- Employee Referral Bonus
- Progressive Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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