Senior Client Success Manager - Insights (P4666) / G2
About The Position
The Senior Client Success Manager – Insights develops and delivers customer, campaign, and business insights that inform client strategies, campaign recommendations, and business decisions across multiple clients and business categories. The role builds stakeholder relationships, consults with partners about business needs, and independently handles complex analyses and deliverables. The position calls for strong analytical thinking, sound judgment, and effective communication, with the ability to translate data into actionable insights, support stakeholder decision-making, and contribute proactively to team tools, processes, and ways of working. 84.51° is a retail data science, insights, and media company that supports The Kroger Co., consumer packaged goods companies, agencies, publishers, and affiliates. It uses first-party retail data from more than 62 million U.S. households, sourced through the Kroger Plus loyalty card program, to support personalized shopper experiences. The company follows a five-day in-office work schedule to support collaboration, alignment, and team connection.
Requirements
- Bachelor’s degree or equivalent practical experience.
- At least 3 years of relevant experience in analytics, insights, digital media, campaign reporting, retail media, advertising measurement, or a related field.
- Experience building stakeholder relationships and working directly with partners to support business needs.
- Experience independently handling complex analyses, recurring deliverables, and team initiatives.
- Strong analytical and problem-solving skills, including the ability to synthesize data into actionable insights and recommendations.
- Strong written and verbal communication skills, including experience developing polished, stakeholder-ready materials.
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
- Experience consulting with stakeholders or supporting business decisions through insights, reporting, or analysis.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
Nice To Haves
- Familiarity with retail media, digital advertising, campaign measurement, customer insights, or related industries.
Responsibilities
- Develop and deliver customer, campaign, and business insights that support client strategies, campaign recommendations, and business decisions.
- Gather, analyze, and synthesize campaign, customer, market, and business information to identify trends, performance drivers, and opportunities.
- Build and maintain stakeholder relationships, consulting with clients and internal partners to understand business questions and align insights to their needs.
- Translate data into clear, accurate, and actionable findings, recommendations, and business implications.
- Create presentations, reports, scorecards, and other materials for client and stakeholder discussions.
- Independently complete recurring analyses, campaign wrap reporting, and ad hoc insight requests with limited oversight.
- Support stakeholders in understanding and applying 84.51° tools, reporting, and insight capabilities.
- Apply relevant business, customer, and category context, including compliance considerations where applicable, to strengthen recommendations.
- Partner with Client Partnerships Executives, Sales, Campaign Operations, Product, Creative, and other cross-functional teams to provide insight-driven support for client needs.
- Identify opportunities to improve reporting, analysis, tools, and team processes.
- Coach and collaborate with others on specific skills, tools, and analytical approaches as appropriate.
Benefits
- Medical insurance with competitive plan designs and support for self-care, wellness, and mental health.
- Dental insurance with in-network and out-of-network benefits.
- Vision insurance with in-network and out-of-network benefits.
- 401(k) with Roth option and matching contribution.
- Health Savings Account with matching contribution for associates participating in a qualifying medical plan.
- AD&D and supplemental insurance options.
- Paid time off, including five weeks of vacation, seven health and wellness days, three floating holidays, and six company-paid holidays per year.
- Paid leave for maternity, paternity, and family care instances.
- Variable compensation eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
