RN Client Success Manager | Home Care | Full Time | Vienna

TheKey•Falls Church, VA

5d•Hybrid

About The Position

TheKey is seeking an RN Client Success Manager to serve clients in Vienna, Virginia, and the surrounding area. This is a full-time, exempt hybrid field/office role focused on personalized clinical care and client relationships. The manager leads clinical intake and ongoing assessments, develops individualized care plans, and helps ensure responsive, high-quality service for older adults and their families. The role includes local travel of up to 30% and participation in rotating after-hours/on-call triage as needed.

Requirements

Active, unencumbered Registered Nurse (RN) license in Virginia.
Associate Degree in Nursing.
Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.
Comfort using electronic health records or home-care management software and mobile documentation.
Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel.
Ability to travel up to 30% of working time within the local service territory.
Ability to lift, push, pull, or carry up to 15–20 pounds.
Ability to sit, stand, walk, and operate standard office technology for prolonged periods.

Nice To Haves

Bachelor of Science in Nursing (BSN).
At least 5 years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services.
Experience with ClearCare / WellSky.

Responsibilities

Conduct in-person nursing assessments and home safety reviews for new and existing clients, and develop care plans.
Create and promptly update customized care plans based on health assessments, lifestyle preferences, daily routines, and changes in client conditions.
Guide, mentor, and supervise caregivers to support compliance with state home care regulations and company clinical standards.
Conduct regular home visits and quality assurance checks, including visits during clients’ first shifts and first two weeks of service.
Build relationships with clients’ families and support client retention.
Maintain timely and accurate documentation in ClearCare / WellSky.
Partner with staffing coordinators to match caregivers with client needs.
Provide guidance on long-term care insurance documentation.
Identify cross-referral opportunities and strengthen partnerships with local healthcare providers and community resources.
Participate in rotating after-hours/on-call triage as needed.