RN Client Success Manager | Home Care | Full Time | Vienna
About The Position
TheKey is seeking an RN Client Success Manager to support clients in Vienna, Virginia, and the surrounding area. This full-time, exempt role combines field visits with office-based work and flexible documentation and care coordination. The position serves as a clinical advocate and client relationship manager, providing personalized support to older adults and their families. The RN Client Success Manager leads clinical intake and ongoing assessments, develops individualized care plans, and supports excellent service delivery. The role partners with clients, families, caregivers, staffing coordinators, healthcare providers, and community resources. Local travel may account for up to 30% of working time, and the position participates in rotating after-hours/on-call triage as needed. Starting base compensation is $81,000 and varies based on experience.
Requirements
- Active, unencumbered Registered Nurse license in Virginia.
- Associate Degree in Nursing.
- Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.
- Comfort using electronic health records or home-care management software and mobile documentation.
- Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel.
- Ability to travel up to 30% of working time within the local service territory.
- Ability to lift, push, pull, or carry up to 15–20 pounds.
- Ability to sit, stand, walk, and operate standard office technology for prolonged periods.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Five or more years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services.
- Experience with ClearCare/WellSky.
Responsibilities
- Conduct comprehensive in-person nursing assessments, home safety reviews, and care plan development for new and existing clients.
- Translate health assessments, lifestyle preferences, and daily routines into individualized care plans and update plans as client conditions change.
- Guide, mentor, and supervise caregivers to support compliance with state home care regulations and company clinical standards.
- Conduct regular home visits and quality assurance checks, including visits during clients’ first shifts and first two weeks of service.
- Build relationships with clients’ families and support client retention through responsive, high-touch service.
- Maintain timely and accurate documentation in ClearCare/WellSky.
- Partner with staffing coordinators to match caregivers with client needs.
- Provide guidance on long-term care insurance documentation.
- Identify cross-referral opportunities and strengthen partnerships with local healthcare providers and community resources.
- Participate in rotating after-hours/on-call triage as needed to ensure coverage.
Benefits
- Comprehensive medical, dental, and vision packages.
- 401(k) with company match.
- Generous paid time off (PTO).
- Mileage reimbursement.
- Professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
