RN Client Success Manager | Home Care | Full Time | Manhattan

Home Care Assistance•New York, NY

5d•Hybrid

About The Position

TheKey is seeking a full-time, exempt RN Client Success Manager to serve clients in the Manhattan, New York area. This hybrid field/office role combines nursing care and client relationship management to support older adults receiving in-home care. The manager leads clinical intake and ongoing assessments, develops individualized care plans, and helps ensure responsive, high-quality service in partnership with clients, families, caregivers, and internal teams. The role includes local travel of up to 30% of working time, in-person home visits, care coordination, documentation, caregiver support, community relationship building, and rotating after-hours/on-call triage as needed. The position requires an active New York RN license, an associate degree in nursing, and a valid driver’s license, reliable personal vehicle, and active auto insurance.

Requirements

Active, unencumbered Registered Nurse (RN) license in New York State.
Associate Degree in Nursing.
Exceptional bedside manner, active listening, de-escalation, and conflict-resolution skills.
Comfort using electronic health records or home-care management software and mobile documentation.
Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel.
Ability to travel up to 30% of working time within the local service territory.
Ability to lift, push, pull, or carry up to 15–20 pounds.
Ability to sit, stand, walk, and operate standard office technology for prolonged periods.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Five or more years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services.
Experience with ClearCare/WellSky.

Responsibilities

Conduct comprehensive in-person nursing assessments and home safety reviews for new and existing clients.
Develop individualized care plans based on health assessments, lifestyle preferences, and daily routines, and update them as client conditions change.
Guide, mentor, and supervise caregivers to support compliance with state home care regulations and company clinical standards.
Conduct regular home visits and quality assurance checks, including visits during clients’ first shifts and first two weeks of service.
Build and maintain relationships with clients and their families to support service quality and retention.
Maintain timely and accurate documentation in ClearCare/WellSky.
Partner with staffing coordinators to match caregivers to client needs.
Provide guidance on long-term care insurance documentation.
Identify cross-referral opportunities and strengthen relationships with local healthcare providers and community resources.
Participate in rotating after-hours/on-call triage as needed.