RN Client Success Manager | Home Care | Full Time | Manhattan

TheKey•New York, NY

5d•Hybrid

About The Position

TheKey is seeking an RN Client Success Manager to serve clients in the Manhattan, New York area. This full-time, exempt position combines field visits with office work and requires up to 30% local travel. The role leads clinical intake and ongoing assessments, develops individualized care plans, and helps ensure high-quality service delivery for older adults receiving in-home care. The RN Client Success Manager partners with clients, families, and caregivers to provide responsive support and serves as both a clinician and a client relationship manager. Responsibilities also include caregiver guidance, quality assurance, documentation, care coordination, community relationship-building, and rotating after-hours/on-call triage as needed. Compensation is discussed during the interview.

Requirements

Active, unencumbered Registered Nurse (RN) license in New York State.
Associate Degree in Nursing.
Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.
Comfort using electronic health records or home-care management software and mobile documentation.
Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Five or more years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services.
Experience with ClearCare/WellSky.

Responsibilities

Conduct in-person nursing assessments and home safety reviews, and develop care plans for new and existing clients in the Manhattan area.
Develop and promptly update customized care plans based on health assessments, lifestyle preferences, daily routines, and changes in client conditions.
Guide, mentor, and supervise caregivers to support compliance with state home care regulations and company clinical standards.
Make regular home visits and quality assurance checks, including visits during clients’ first shifts and first two weeks of service.
Build relationships with clients’ families and help maximize client retention.
Maintain timely and accurate documentation in ClearCare/WellSky.
Partner with staffing coordinators to match caregivers to client needs.
Provide guidance on long-term care insurance documentation.
Identify cross-referral opportunities and strengthen relationships with local healthcare providers and community resources.
Participate in rotating after-hours/on-call triage as needed.