Client Success Manager

Flip • Los Angeles, CA

5d • $80,000 - $110,000 • Onsite

About The Position

The Client Success Manager works directly with Flip’s clients to help them achieve measurable value from the platform. The role supports customer launches, existing account needs, troubleshooting, and ongoing optimization, while building expertise in how Flip’s product works within each customer’s business. The position may support either the Healthcare or eCommerce/Retail vertical, with the vertical determined at offer stage. The role is based in Brooklyn, NY or Marina del Rey, CA and is in-office five days per week.

The Client Success Manager partners with Sales and Client Success to guide customers from signed contract through implementation and go-live, manages day-to-day customer relationships, configures and optimizes platform experiences, investigates issues, and coordinates customer feedback with Product and Engineering. The role also monitors customer performance metrics and develops the technical, strategic, and commercial skills needed to manage increasingly complex, enterprise-level accounts.

Flip describes itself as an international company with more than 100 team members and offices in New York City, Los Angeles, and the UK. The company says it has raised more than $30 million. Compensation is $80,000–$110,000 USD, with eligibility for bonus and/or commission and equity, subject to company policy and board approval. Final compensation may vary based on location, experience, and qualifications.

Requirements

• At least 3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role.
• Comfort working directly with B2B clients and managing multiple priorities.
• Technical curiosity and an interest in understanding software, integrations, APIs, and data.
• Strong problem-solving skills and willingness to investigate issues before escalating them.
• Comfort working with data and using metrics to understand performance.
• Strong organization and attention to detail, including following through and closing loops on client requests.
• High aptitude, agency, and ability to learn quickly, take ownership, and use AI and other tools to achieve outcomes faster.

Nice To Haves

• Experience in a SaaS or technology company.

Responsibilities

• Partner with Sales and Client Success to take customers from signed contract through implementation and go-live.
• Learn Flip’s platform, including the workflows, configurations, and integrations that support customer experiences.
• Serve as a day-to-day point of contact for customer questions, requests, troubleshooting, and ongoing optimization.
• Proactively test customer experiences, investigate issues, identify edge cases, and verify that delivered experiences work for customers.
• Understand the underlying problem behind customer questions and requests.
• Configure the platform and help customers continuously improve their voice and text experiences.
• Document bugs, feature requests, and customer feedback for Product and Engineering teams.
• Monitor customer metrics, identify trends, and communicate Flip’s impact on customers’ businesses.
• Build responsive, organized, thoughtful relationships with customers.
• Develop the skills needed to independently manage increasingly complex and enterprise-level customers.

Benefits

• Comprehensive healthcare.
• Unlimited vacation, including a mandatory half week off for everyone over July 4 and a full week off at the end of the year.
• Eligibility for bonus and/or commission, subject to company policy.
• Equity, subject to company policy and board approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed