Client Success Manager (Health Plans/PBM)

Vida Health

2d • Remote

About The Position

At Vida, the Client Success Manager for Health Plans/PBM serves as the primary client-facing representative, understanding client needs and priorities and delivering a positive experience throughout the client journey. The role works with clients and Vida’s internal teams to develop business strategies and programs, using communication, relationship-building, business judgment, and data analysis. It also leads projects with internal teams and external partners, and identifies strategic business and partnership opportunities in a fast-paced healthcare technology environment.

The manager owns end-to-end client relationships, from planning and launch through ongoing management and renewal. They communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis; develop recommendations; and collaborate across functions to address client needs and advance client and company goals. The position requires PBM experience and at least five years in account management, sales, customer success, or another external-facing role.

Requirements

• Bachelor’s degree at minimum.
• At least 5 years of experience in account management, sales, customer success, or another external-facing role.
• PBM experience required.
• Familiarity with the healthcare landscape, including relevant healthcare legislation and companies in the industry.
• Familiarity with healthcare administration and payer processes.
• Ability to think critically, analyze data, identify gaps and risks, and work with internal and external stakeholders to develop and implement improvement recommendations.
• Ability to create and use work plans to prioritize and manage multiple concurrent client priorities and tasks across one or more workstreams.
• Professional written and verbal communication skills, including the ability to summarize information and present findings and recommendations to internal and client leadership.
• Ability to develop and maintain relationships with leadership internally and externally.
• Self-starter with the ability to work independently or as part of a team and take ownership.
• Comfort navigating ambiguity and strategically prioritizing.
• Strong organizational skills and ability to work as a team player.
• Proficiency with web and mobile technologies, PowerPoint, and Excel.
• Passion for Vida’s mission.

Nice To Haves

• Experience in a health tech company or the healthcare industry, or a management consulting background.
• Experience with Medicare and/or Medicaid populations or programs.

Responsibilities

• Represent Vida to clients and support Vida’s success while maintaining client satisfaction throughout the client journey.
• Own end-to-end client relationships, including planning, launch, ongoing management, and renewal.
• Communicate Vida’s mission, value propositions, and impact through qualitative and quantitative analysis to clients and internal teams.
• Understand client and stakeholder priorities and identify up-sell opportunities.
• Present analysis and make strategic recommendations to leadership.
• Co-create the marketing and engagement playbook for Vida’s client profiles.
• Lead cross-functional collaboration with product, design, engineering, analytics, sales, and marketing to develop and implement solutions that address client needs and support Vida’s goals and client success.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level