Client Success Manager

Flip • Los Angeles, CA

4d • Onsite

About The Position

The Client Success Manager works directly with Flip’s clients to help them realize measurable value from the platform. The role supports customers through launch, implementation, go-live, ongoing account support, troubleshooting, and optimization, and serves as a trusted expert on how Flip works within each customer’s business. The position may be aligned to either the Healthcare or eCommerce/Retail vertical, with the vertical determined at offer stage.

The role is based in Brooklyn, New York, or Marina del Rey, California, and is in-office five days per week. It reports to the Client Success Lead. The position offers a compensation range of $80,000–$110,000, with eligibility for bonus and/or commission and equity, subject to company policy and board approval. Final compensation may vary based on location, experience, and qualifications.

Requirements

• Three years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role; experience at a SaaS or technology company is preferred.
• Comfort working directly with B2B clients and managing multiple priorities.
• Technical curiosity and an interest in understanding software, integrations, APIs, and data.
• Strong problem-solving skills and willingness to investigate issues before escalating them.
• Comfort working with data and using metrics to understand performance.
• Excellent organization and attention to detail, including reliable follow-through and closing loops on client requests.
• High aptitude, agency, ability to learn quickly, and ownership; ability to use AI and other tools to reach outcomes faster.

Responsibilities

• Partner with Sales and Client Success to move customers from signed contract through implementation and go-live.
• Develop expertise in Flip’s platform, including the workflows, configurations, and integrations used to support customer experiences.
• Own day-to-day client relationships and respond to customer questions, requests, and troubleshooting needs.
• Proactively test customer experiences, investigate issues, identify edge cases, and confirm that delivered solutions work as intended.
• Understand the underlying reasons behind customer requests and identify the problems customers are trying to solve.
• Configure and optimize the platform to help customers continually improve their voice and text experiences.
• Document bugs, feature requests, and customer feedback for Product and Engineering teams.
• Monitor customer metrics, identify performance trends, and communicate Flip’s impact on customer businesses.
• Build strong customer relationships through responsiveness, organization, and thoughtful communication.
• Develop the technical, strategic, and commercial skills to manage increasingly complex and enterprise-level accounts independently.

Benefits

• Comprehensive healthcare
• Unlimited vacation, including a mandatory half week off over July 4 and a full week off at the end of the year
• Eligibility for bonus and/or commission
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed