Senior Client Success Manager - Activation (P4663)

8451 • Chicago, OH

4d • Onsite

About The Position

As a Senior Client Success Manager - Activation, you will serve as a strategic partner to a portfolio of CPG clients, driving commercial growth across Media and Incentives. You will use knowledge of Kroger Precision Marketing products, incentive capabilities, media solutions, and activation workflows to provide data-driven recommendations that support brand performance. You will connect client goals with integrated activation strategies spanning audience planning, incentives, media investment, and campaign execution.

You will collaborate with Sales, Lead Account Managers, Media and Insights Specialists, and Campaign Operations to coordinate activation from pre-sale through post-campaign optimization. The role calls for strong data storytelling, identification of organic growth opportunities, and proactive cross-selling and upselling. It requires curiosity, strategic thinking, exceptional communication, and the ability to work in a fast-paced, evolving environment.

You will be a key client contact for a portfolio of clients within an aligned client pod, fostering relationships, planning media investment, and delivering effective media plans. The position follows a five-day in-office work schedule to support collaboration, alignment, and team connection.

Requirements

• Bachelor’s degree required.
• 4–5+ years of experience in media, incentives, account management, business development, or related digital marketing roles.
• Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
• Strategic thinking skills and experience using data insights to drive performance.
• Experience managing multiple campaigns simultaneously, with strong project management abilities.
• Exceptional communication, presentation, storytelling, and client-facing skills.
• High attention to detail, strong organizational skills, and ability to prioritize in fast-paced environments.
• Comfort navigating ambiguity and proactively driving solutions forward.
• Ability to work independently and collaborate effectively across cross-functional teams.

Nice To Haves

• Experience managing integrated media or incentive-based campaigns.
• Publisher, agency, retail media, or CPG experience.

Responsibilities

• Develop an understanding of client business objectives, KPIs, and competitive landscapes to create actionable activation strategies.
• Lead client communications, including status calls, planning discussions, and performance reviews.
• Translate client goals and potential pain points into strategic activation plans across Media and Incentives.
• Use data and insights to identify growth opportunities across Media and Incentives.
• Develop and present narratives using campaign results, customer insights, and audience analytics.
• Manage the activation lifecycle, including kickoffs, timelines, trafficking inputs, in-flight optimization, reporting, and invoicing.
• Monitor campaign pacing, troubleshoot performance issues, and recommend optimizations to achieve KPIs.
• Ensure activation deliverables are accurate, consistent, and delivered on time.
• Identify incremental opportunities to cross-sell and upsell Media and Incentives solutions.
• Maintain an understanding of relevant industry developments to inform strategic recommendations.
• Collaborate with Sales, Lead Account Managers, Media and Insights Specialists, and Campaign Operations to support activation from pre-sale through post-campaign optimization.

Benefits

• Medical insurance with competitive plan designs and support for self-care, wellness, and mental health.
• Dental insurance with in-network and out-of-network benefits.
• Vision insurance with in-network and out-of-network benefits.
• 401(k) with Roth option and matching contribution.
• Health Savings Account with matching contribution for associates participating in a qualifying medical plan.
• AD&D and supplemental insurance options.
• Paid time off, including five weeks of vacation, seven health and wellness days, three floating holidays, and six company-paid holidays per year.
• Paid leave for maternity, paternity, and family care instances.
• Variable compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior