Client Success Manager

Sage•Los Angeles, CA

4d•Hybrid

About The Position

Sage is hiring a Client Success Manager to own relationships with regional and community leaders across strategic operators. The role guides customers through the full post-sales lifecycle, drives adoption of Sage’s nurse call, fall detection, and analytics products, and leads pilots that demonstrate measurable impact on Net Operating Income (NOI). The Client Success Manager runs quarterly business reviews (QBRs) with regional and C-suite stakeholders in partnership with the Growth team, presents analytics on impact, and aligns on quarterly priorities. This is a field-forward role with regular on-site time to understand how Sage is used in daily practice, strengthen staff engagement, and bring customer feedback to internal teams. Sage is a mission-driven company focused on improving care and quality of life for older adults, particularly those living in senior living facilities.

Requirements

At least five years of experience in a client success or account management role at high-growth SaaS companies.
Experience managing enterprise-level accounts with senior stakeholders.
A proven track record of driving high net revenue retention (NRR) and renewal rates.
Self-starter who takes ownership of key company initiatives, thrives in ambiguity, and is willing to take on challenges.
Passion for Sage’s mission to improve care for older adults and their caregivers.

Nice To Haves

Expertise in executive stakeholder management, data-driven decision-making, building scalable processes, and driving measurable customer outcomes.
Strong communication skills, with the ability to influence cross-functional priorities and translate customer insights into product and business decisions.
Industry expertise in senior living or related sectors, and the ability to apply that knowledge to deliver customer value.

Responsibilities

Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and position Sage as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes.
Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward adoption, response-time improvement, clinical workflow efficiency, and expansion-readiness goals.
Lead QBRs with regional and C-suite stakeholders that showcase Sage’s value.
Surface and qualify expansion opportunities (CSQLs) across communities, and partner with the Growth team to shape clear business cases for expansion.
Analyze resident care, clinical, and staffing data to identify community- and portfolio-level trends and insights, translating findings into clear value and actionable recommendations.
Observe and understand how users use Sage, identify areas for improvement, and communicate feedback internally.
Represent the voice of the customer by capturing on-the-ground insights and translating them into actionable needs for Product, Engineering, and Support.