Client and Caregiver Success Manager LPN

Home Helpers of AR•Bluffton, SC

5d•$55,000 - $65,000

About The Position

Home Helpers Home Care is seeking a motivated, organized, and dependable LPN to serve as Client & Caregiver Success Manager (CCSM) on its leadership team. The role combines human resources, caregiver recruitment, employee training, clinical support, and client satisfaction. The position requires regular travel between the Savannah, Bluffton, and Hampton office locations and travel to client locations as needed; a company vehicle is provided. The CCSM leads caregiver hiring and onboarding, training and development, employee relations, and compliance documentation. The role also supports client follow-up and start-of-care processes, assists the RN Supervisor with assessments and care planning within the LPN scope of practice, and works with office staff, caregivers, and leadership to promote client satisfaction and service quality. The position uses Google Workspace daily and communicates regularly with the Regional Manager.

Requirements

Active LPN license authorizing practice in South Carolina and Georgia, including an applicable multistate license.
Experience in healthcare, home care, human resources, recruitment, or employee supervision.
Proficiency in Google Workspace.
Strong organizational and time-management skills.
Excellent communication and leadership abilities.
Ability to work independently and manage multiple responsibilities.
Willingness to travel between Savannah, Bluffton, and Hampton.

Nice To Haves

Home care or home health experience.
Caregiver recruitment, hiring, or training experience.
HR or employee management experience.
Knowledge of Medicaid, CLTC, VA, and Private Pay services.
Experience with WellSky or similar healthcare software.

Responsibilities

Manage caregiver recruiting, interviewing, hiring, and onboarding.
Coordinate and conduct weekly new-hire orientations.
Maintain accurate employee files and compliance documentation.
Manage employee relations, performance concerns, coaching, and corrective actions within assigned authority.
Monitor hiring progress, employee credentials, and retention.
Conduct hands-on caregiver training and competency evaluations.
Coordinate annual training and continuing education.
Conduct caregiver supervisory visits and performance evaluations.
Identify training needs and provide additional education.
Promote caregiver engagement, accountability, and retention.
Conduct client follow-up visits and assist with start-of-care processes.
Support the RN Supervisor with assessments and care planning within the LPN scope of practice.
Address client concerns and assist with complaint resolution.
Monitor client satisfaction and service quality.
Work with office staff, caregivers, and leadership to support excellent client care.
Maintain accurate hiring, training, and compliance records.
Use Google Docs, Sheets, Drive, Gmail, and Calendar daily.
Track employee credentials, onboarding, and training requirements.
Communicate regularly with the Regional Manager.
Travel between assigned offices and client locations as needed.